Share this Job

Regional Fixed Operations Analyst

Date: Sep 11, 2021

Location: Plano, Texas, US

Company: Kia America, Inc.

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and time off starting at 14 days per year. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

Status

Exempt

Summary

The purpose of this position is to support regional parts and service operations regarding the attainment of corporate objectives in service, parts, and customer loyalty.  The Regional Fixed Operations Analyst will help to enhance KMA parts sales and retailer customers’ buying experience through implementation and use of KMA’s fixed operations marketing and customer loyalty programs within the retail network. The Regional Fixed Operations Analyst will also assume the role of DPSM and/or RPSM in their absence. This position will also support regional efforts to assure KMA service and parts policies, warranty procedures, and dealership fixed operations philosophies are understood and implemented within the regional dealer network. 

Major Responsibilities

Priority 1st - 30%

Create, manage, implement, and execute any reports, ad hoc requests and analyses for dealer, DPSM, RPSM and/or regional/corporate use.  Special emphasis on CSI, retention, warranty and parts sales reports.

Priority 2nd - 30%

Manages and directs all CSI, retention, parts, warranty, training,  and consumer affairs activities in absence of RPSM or DPSM

Priority 3rd - 20%

Manage regional dealer training enrollments and assist Kia University to implement training schedules in accordance to regional needs and objectives.

Priority 4th - 10%

Support the Region’s overall objectives and assignments as required by the Regional Parts and Service Manager

Priority 5th - 10%

Create, develop and track the region’s Kia Dealer Business Plans.  Provide 1:1 assistance with DPSMs on developing dealer action plans.

 

Education/Certification

  • Bachelor’s degree or equivalent experience required

Overall Experience

  • 0-3 years’ work or internship experience required

Directly Related Experience

  • Wholesale and retail (at dealership level) experience a plus

Skills

Demonstrated ability to negotiate and resolve retailer and customer issues, consistent with KMA policies/procedures.
Excellent communication skills required (written and oral)
Solid working knowledge of Microsoft Excel, including report building, formula implementation, and data manipulation.
Demonstrated evidence of retailer operations and business, either formal education or automotive related experience.

Competencies

Adapting to Change
CHALLENGE - Solving Complex Problems
Championing Customer Needs
COLLABORATION - Building and Supporting Teams
Communicating Effectively
CUSTOMER - Serving Customers
Delivering High Quality Work
Entrepreneurial Thinking
GLOBALITY - Showing Community and Social Responsibility
PEOPLE - Interacting with People at Different Levels

 

Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.  KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices.  The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

 

Disclaimer:  The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.


Job Segment: Operations Manager, Intern, Operations, Entry Level, Automotive