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District Parts & Service Manager - CE

Date: Jun 8, 2021

Location: Milwaukee, Wisconsin, US

Company: Kia America, Inc.

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and time off starting at 14 days per year. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

Status

Exempt

Summary

Ensure the dealer service department management provides competent, quality service that will enhance customer perception of product, the dealer and ownership experience and maximize their repeat purchase intent. Assist dealer in marketing Kia products and parts/accessory sales. Act as a business consultant in developing profitability and value of franchise.

Major Responsibilities

Priority

Major Responsibility

%

1st

Manages and directs all District Service activities in accordance with KMA corporate and regional policies and procedures.

 

20%

2nd

Manages and directs all District Parts activities in accordance with KMA corporate and regional policies and procedures.

 

20%

3rd

Manages and directs all District Warranty activities in accordance with KMA corporate and regional policies and procedures.

 

20%

 

4th

Manages and directs all District Service Training, including limited technical assistance, activities in accordance with KMA corporate and regional policies and procedures.

 

20%

5th

Manages and directs all District Consumer Affairs activities in accordance with KMA corporate and regional policies and procedures.

 

20%

Education/Certification

  • Bachelor’s degree or equivalent experience.

Overall Experience

  • Specialized OEM vocational or technical training.
  • Wholesale and retail dealership experience desirable.
  • Business consulting.

Directly Related Experience

  • Demonstrated evidence of technical aptitude, either via formal education or hands-on automotive experience. 
  • Ability to negotiate and resolve owner concerns consistent with KMA politices/procedures. 

 

Position Requirements:

  • Frequent travel may be required domestically and/or internationally
  • Frequent travel may include but is not limited to daily/weekly/monthly dealer visits and monthly/quarterly/annual visits to Regional Offices or Headquarters as required by the job
  • May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays
  • Perform other duties as assigned
  • Ability to relocate to a new location if requested by the company

Skills

Working knowledge of personal computers and Microsoft software.
Must have excellent verbal and written communication skills
Maintain a valid driver’s license and responsible driving record.

Competencies

CUSTOMER - Serving Customers
GLOBALITY - Showing Community and Social Responsibility
Championing Customer Needs
PEOPLE - Interacting with People at Different Levels
Delivering High Quality Work
Entrepreneurial Thinking
Managing Resources
CHALLENGE - Solving Complex Problems
Adapting to Change
Communicating Effectively
COLLABORATION - Building and Supporting Teams

 

Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.  KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices.  The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

 

Disclaimer:  The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.


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