Warranty Systems Supervisor
Date: Dec 19, 2024
Location: Irvine, California, US
Company: Kia America, Inc.
At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.
Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.
Status
Summary
The Warranty Systems Manager is responsible for maintaining the daily operations of the Kia warranty processing systems administered to dealers via KDealer+ and processed via AS400 warranty interface. This includes warranty claim processing, supervising subroutine programs and reporting to support timely & accurate warranty claims processing and payment to Kia dealers.
This person is responsible for identifying system deficiencies, analyzing corrective countermeasures, documenting system corrections, tracking project completion and testing system corrections. This position will also supervise the Warranty Systems Analyst responsible for the analytical reporting of warranty transactions and reporting to government agencies (including TREAD) and KUS as needed. The scope of responsibilities includes collaboration with warranty helpdesk staff and monitoring system deficiencies and developing systems improvements that meet department objectives, Kia HQ system requests and governmental requirements for legal requests, EPA reporting and NHTSA TREAD reporting.
The Warranty Systems Manager is also responsible for supporting the following systems used by corporate Warranty and regional field staff: Warranty Intelligence Network (WIN) including the dealer assurance functions, Web LTS providing dealer labor times for reference & claim processing, WebDCS dealer-facing warranty functions, DPSM PWA System and the PAS System for post-claim submission processing.
Major Responsibilities
1st Priority - 30%
Develop system workflows and external design and assist HAEA programmers with the development and implementation of warranty computer systems’ complex claim processing logic that supports timely & accurate warranty claims processing and payment to Kia dealers, improve factory & vendor billing & recovery, support expense control measures, campaign and audit activities, as well as the identification & action planning to address key drivers of dealer requests to the KMA Warranty Help Desk.
2nd Priority - 30%
Responsible for identifying KDealer+ & AS400 system discrepancies and coordinating system corrections with HAEA. Includes testing all system corrections or enhancements as well as tracking and documenting all HAEA projects.
3rd Priority - 20%
Manages support of Warranty Intelligence Network, WebLTS, PWA and PAS Systems, and MPR parts return system. Produces project tracking reports for all systems projects and maintains project status report.
4th Priority - 20%
Work with Data Analyst to development of warranty data analytics to identify opportunities for operational improvement including the management of timely and accurate quarterly NHTSA TREAD reporting of Kia warranty claims and other reporting or support activities/projects required to ensure Kia’s compliance with all federal and state warranty laws & legal discovery requests.
Education/Certification
- Bachelors degree required.
Overall Experience
- Minimum 5 years of experience with an automotive distributor or manufacturer
- Mainframe computer experience with service and parts systems including data and/or statistical analysis/reporting
- Experience in project tracking, system design, testing & report design is required
- Supervisory experience required
Directly Related Experience
- 3-5 years experience in the warranty area (complex warranty claims processing) for an automotive distributor or manufacturer
- Utilization of data mapping, modeling, analytical software & processes inclusive of implementation planning
- Experience with AS400, SAP, MS Access and/or other equivalent database systems
- Experience with quantitative data analysis
Skills
Competencies
Pay Range
$79,596.00 - $106,543
Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.
Equal Employment Opportunities
KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law. KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices. The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.
Disclaimer: The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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Help Desk, Information Technology, Statistics, Data Analyst, Mid-Range, Technology, Data