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Warranty Systems Analyst

Date: Jun 16, 2022

Location: Irvine, California, US

Company: Kia America, Inc.

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and time off starting at 14 days per year. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

Status

Exempt

Summary

This position is responsible for field & dealer warranty systems support, warranty systems design, modification & maintenance and analytical reporting of warranty claim processing/activity for management & governmental agencies. This position will also provide analytical reporting of warranty transactions including claim processing/activities and reporting to government agencies (including TREAD) and KUS as needed.    
 

Major Responsibilities

1st: System Support – Administer all corporate, field & dealer warranty systems support (i.e., LTS, WIN, AS400, DMRS, Web DCS, PWA, DSA, Rental, Goodwill, Campaign, MPR,, etc.) requests to ensure consistent and accurate warranty system performance for all users as needed and/or directed by management by serving as the systems liaison with the Hyundai Autoever and Digital Technology Teams for break/fixes. (45%)

2nd: Analysis & Reporting – Development of warranty data analytics to identify opportunities for improvement of warranty claim submission processes, improve quality, reduction of excessive or unnecessary warranty expense and other necessary reporting to management on a regular basis and/or as directed by management. (45%)

3rd: Legal and Governmental Reporting – timely & accurate response to legal and governmental requests for warranty claim data, including quarterly TREAD Reporting. (10%)

Education/Certification

  • Bachelor’s degree in a quantitative field such as business, math, social sciences, engineering, or computer science preferred.

Overall Experience

  • Minimum 2 years of experience in data and/or statistical analysis/reporting role.
  • Automotive manufacturer or distributor in Aftersales support function, Warranty Department preferred but not required.  
     

Directly Related Experience

  • Minimum of 1 year of MS Power BI experience developing and maintaining analytics dashboards, reporting and communication
  • Experience with AS400, SAP, MS Access and/or other equivalent database systems 
  • Utilization of data mapping, modeling, analytical software & processes inclusive of implementation planning.
  • Prior experience in text analytics a plus.
  • Business analyst certification a plus.

 

Position Requirments:

  • Occasional travel may be required domestically and/or internationally .
  • May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays.
  • Perform other duties as assigned.
     

Skills

Proficient in Microsoft SQL Server queries
Knowledge in AS400 Query Language.
Advanced with Power BI, Excel & PowerPoint and experience/knowledge with SAS preferred. Proficient with Microsoft Office Word.
Excellent verbal, written communication and presentation skills are required.
Strong analytical mindset with ability to develop complex calculations.
Well-organized, with ability to complete projects as assigned with limited supervison.
Willingness to learn new tools/methodologies to solve current and anticipated issues.
Able to recognize the needs of the end user and create reproducible solutions that answer those needs quickly and efficiently.
Able to understand, document, and describe complex processes for pre-existing and created workflows.
Able to develop clear and accurate presentation of data.

Competencies

Adapting to Change
CHALLENGE - Solving Complex Problems
COLLABORATION - Building and Supporting Teams
CUSTOMER - Serving Customers
Championing Customer Needs
Communicating Effectively
Delivering High Quality Work
Entrepreneurial Thinking
GLOBALITY - Showing Community and Social Responsibility
Managing Resources
PEOPLE - Interacting with People at Different Levels

 

Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.  KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices.  The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

 

Disclaimer:  The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.


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