Sr. Warranty Auditor

Date: Sep 10, 2023

Location: Irvine, California, US, 92606

Company: Kia America, Inc.

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and time off starting at 14 days per year. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.




External will be executing dealer warranty claim audits, including planning, fieldwork, and reporting. This role will ensure that audits are completed within time budget, that state laws are followed in respect to such audits and ensuring that dealers are complying with Kia America (KUS) Service policy. This role will communicate audit results to senior management and dealership personnel. The Warranty Auditor External will be seen as a positive and helpful resource for dealers and KUS field service.

Major Responsibilities

1st Priority - 45%   

Execute Dealer Warranty Claims Audits including, planning, fieldwork, and reporting. Ensure that Dealer Warranty Audits are completed as assigned within time budget. Ensure through audits that dealers are complying with KUS’s service policy. Ensure KUS compliance with state statutes on dealer warranty audits. Travel is expected up to 60% to 75%.  Demonstrates leadership by utilizing available resources effectively to complete all assigned audits within approved time budget. Follow best practices in selecting dealers for review.  Abide by department policy on audit notification to the dealers and regions. Complete the audit with a written deliverable document that is shared with KUS management and the audited dealer. Communicate with KUS management.

2nd Priority - 20%

Develop/enhance audit techniques to identify & address out-of-line dealer warranty activity.  Work with other KUS stakeholders to resolve disputes or prepare legal counsel for litigation/negotiations.  Provide guidance to KUS Warranty Assurance staff on best practices for researching dealer compliance, and audit preparation/execution.

3rd Priority - 20%

Develop and/or enhance processes using the systems available.  Work with KUS management and HAEA to develop, enhance or correct systems as needed. Attend planning meeting as needed to provide Warranty Audit perspective for new systems within KUS.


4th Priority - 10%

Help develop a written policy and procedures manual for in-dealer audits.  Update policies/procedures as needed. Communicate the changes within the warranty department.  Assist with the annual audit planning and budget.


5th Priority - 10%

Represent KUS Warranty in dealer reviews/visits in cooperation with KNA, KHQ, or other Kia affiliates.


  • Bachelor’s degree in Business, Accounting, or equivalent work experience required.

Overall Experience

  • 5+ years working experience conducting dealer on-site audits.
  • 3-5 years formal audit experience in a corporate environment preferred.

Directly Related Experience

  • 7+ OEM Automotive field service experience (e.g., DPSM) preferred
  • Proficient technical background & ASE certification preferred
  • Project management experiences a plus.


Position Requirements:

  • Travel is expected up to 60% to 75% domestically.
  • May need to work additional hours outside of normal business hours.


Excellent soft skills, communication, and professional demeanor while auditing KUS
Strong project management skills which includes handling multiple projects simultaneously.
Warranty and CRM systems software knowledge (WebDCS, AS400, Siebel, KGIS, EPC, WIN)
Communicate clearly and persuasively in positive or negative situations with KUS manager and/or dealership management.
Listens and gets clarification.
Responds well to questions.
Writes clearly and informatively.
Edits work for errors.
Motivate and positively influence co-workers.


CHALLENGE - Solving Complex Problems
COLLABORATION - Building and Supporting Teams
CUSTOMER - Serving Customers
GLOBALITY - Showing Community and Social Responsibility
PEOPLE - Interacting with People at Different Levels

Pay Range

$98,556 - $112,792

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.


Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.  KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices.  The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.


Disclaimer:  The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

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