Share this Job

Service Engineer I / Sr. Service Engineer I

Date: Nov 10, 2022

Location: Irvine, California, US, 92606

Company: Kia America, Inc.

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and time off starting at 14 days per year. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.




The Service Engineer will be responsible for:

  • Covers all Product Quality (PQ) work related to the analysis of all Quality concerns with a specific model platform, including warranty data analysis, countermeasure investigation & validation and implementation on the field. 
  • Coordinates the preparation of all work related to the publication of TSB and SA including draft reviews, time studies, analysis of labor times (confirm time study work/results), parts needed, VIN list and final publication.  Ongoing analysis of all data sources to confirm countermeasure/field fix effectiveness.
  • Coordinates and executes go and see activities with Kia Georgia (KaGA)/Kia Corporation (Kia HQ)/Kia Mexico (KMX), NAQC and other subsidiary’ personnel.      
  • Executes product audits through a combination of in plant audits as well as Port of Entry (POE) audits.  Report all findings and follow up to closure
  • Conduct IQS/VDS data/results analysis associated with their specific model line, including verbatim review, trend assessment, suggestions for vehicle improvement, customer education material review with Kia University (KU) (Owner Guides/FFG), next generation improvements (for execution related concerns) and other actions as needed to achieve corporate goals for continuous improvement of quality 

For quality improvement purposes, position requires continuous evaluation of Product Quality Test Fleet vehicles and will include driving outside of normal business hours. This requires the possession of a valid state driver’s license and good driving record.


Major Responsibilities

Priority 1st - 50%

Identify, investigate and analyze product quality/service problems in Kia vehicles

Priority 2nd - 15%

Coordinates the preparation of all work related to the publication of TSB and SA and countermeasure effectiveness

Priority 3rd - 15%

Coordinates and executes dealer go and see activities with Kia HQ, NAQC and other subsidiary’ personnel.   

Priority 4th - 10%

Lead quality improvement investigations based on IQS/VDS customer verbatim/results associated with their specific model line 

Priority 5th - 5%

Executes product audits through a combination of in plant audits as well as Port of Entry (POE) audits.  

Priority 6th - 5%

Manage communication activities 


  • Bachelor’s degree in engineering or equivalent experience required.

Overall Experience

  • Strong working knowledge of automobile technology, with the ability to perform hands-on diagnostic, mechanical and electrical work on vehicle systems
  • Strong analytical approach to problem resolution

Directly Related Experience

Service Engineer:

  • 5+ years automotive industry experience in quality assurance or engineering environment preferred    

Senior Service Engineer:

  • Minimum of 10 years automotive industry experience in quality assurance or engineering environment

Position Requirements:

  • Occasional travel required domestically and/or internationally 
  • May need to work additional hours outside of normal business hours


Ability to use common service garage equipment (ie. Vehicle lift, alignment equipment, A/C charging station, wheel mount/balance equipment, etc.)
Excellent communication and presentation skills required (written and oral).
Senior Engineer: additional reporting, coordination and some supervisory skills.
PC skills of MS Office, Word, PowerPoint, Adobe Pro.
Strong technical writing capabilities and oral communication skills
Ability to use common engineering measurement tools including dial indicator, micrometer, calipers, height gage, digital volt ohm meter and oscilloscope


CHALLENGE - Solving Complex Problems
COLLABORATION - Building and Supporting Teams
CUSTOMER - Serving Customers
GLOBALITY - Showing Community and Social Responsibility
PEOPLE - Interacting with People at Different Levels

Pay Range 

$78,800.00 - $106,400.00 


Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.  KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices.  The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.


Disclaimer:  The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

Job Segment: Quality Assurance, Technical Writer, Data Analyst, Engineer, Technology, Data, Engineering, Automotive