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Sr. Field Operations Manager

Date: Apr 26, 2021

Location: Irvine, California, US

Company: KIA Motors America

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and time off starting at 14 days per year. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

Status

Exempt

Summary

The Sr. Field Operations Manager will be the main sales department contact for the field.  They will lead/coordinate communications to the field, help the Regions resolve issues that may come up by working with other internal Kia America (KUS) departments, and facilitate field/dealer adoption of various company initiatives.

 

This position will focus responsibilities on creating and developing, in collaboration with Kia University and other internal departments, on-going dealer sales personnel training as well as field training for KUS district managers and other KUS staff located in the regional offices.   This position will manage and lead internal and external partners in coordinating sales training efforts to efficiently deliver a comprehensive training program.  

This role will manage the Kia Performance Center (KPC) and the various dealer personnel incentive programs, along with the Digital Technology Team, including Sales Elite, Cash Bash, and the SC/SM Monthly incentive programs (excluding travel).  This role will also manage the field incentive program including structuring the program, obtaining program approval, and tracking progress/calculating payments.

This position will also conduct needs analysis research covering key areas of dealer performance for field managers, supporting regional sales staff and retail/dealer employees. 

 

The position is based in Irvine at KUS corporate headquarters and requires a medium amount of travel.
 

Major Responsibilities

Priority Major Responsibility %
1st Responsible for creation, implementation, and facilitation of a sales training curriculum to improve overall knowledge and performance of KUS field managers and supporting regional staff, as well as support development of dealer sales personnel training curriculum and programs. In conjunction with other internal KUS departments, create and deliver a field sales training manual that covers all related aspects of KUS operations and dealership operations. 25%
2nd Responsible for the on-going maintenance and enhancement of the Kia Performance Center website and related retail employee incentives to drive retail sales, customer satisfaction/improved customer experience and retail employee retention. Responsible for executing the field incentive program to drive regional focus. 25%
3rd Act as the main liaison with regional offices and internal KUS departments in the support and execution of various national assignments. 25%
4th Oversee the development and implementation, and on-going maintenance, of the KDART dealer contact report system and other KDealer programs/systems. 10%
5th Manage budgets, meetings, miscellaneous programs, projects, and assignments as determined and requested by executive management 15%

 

Education/Certification

  • Bachelor’s degree or equivalent work experience required
  • Master’s degree preferred

Overall Experience

  • 7+ years’ experience in the automotive industry, with dealer contact experience preferred
  • 1-2 years’ experience in organizational improvement program development and/or training
  • 3-5 years’ experience in field sales management 
  • 5+ years’ experience facilitating/developing/delivering sales or related training

Directly Related Experience

  • Must have thorough understanding of dealership sales operations
  • Must have district or regional management OEM experience

 

Position Requirements:

  • Occasional travel may be required domestically and/or internationally 
  • May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays
  • Perform other duties as assigned

Skills

Strong Project Management Skills and Team Management Experience
PC skills including Microsoft Word, Excel, Power Point
Strong oral/written communication skills
Well-developed presentation skills
Strong multi-tasking skills.
Strong interpersonal skills
Maintain a valid driver’s license and responsible driving record.

Competencies

Adapting to Change
CHALLENGE - Solving Complex Problems
Championing Customer Needs
COLLABORATION - Building and Supporting Teams
Communicating Effectively
CUSTOMER - Serving Customers
Delivering High Quality Work
Developing Talent
Driving Continuous Improvement
Entrepreneurial Thinking
GLOBALITY - Showing Community and Social Responsibility
Inspiring and Motivating Others
Managing Resources
Managing Risk
PEOPLE - Interacting with People at Different Levels
Setting a Strategic Vision

 

Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.  KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices.  The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

 

Disclaimer:  The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.


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