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Prepaid Maintenance Program Manager

Date: Feb 8, 2021

Location: Irvine, California, US

Company: KIA Motors America

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and time off starting at 14 days per year. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.




The purpose of the Prepaid Maintenance Program Manager’s role is to establish and maintain centralized oversight and responsibility for Prepaid Maintenance (PPM) and other programs as assigned. Under the leadership of the Senior Manager, Service Business Development, the Prepaid Maintenance Program Manager synchronizes the launch, operational support, and lifecycle of the program. The role focuses on, and has responsibility for, for launch and sustainment of Kia’s Prepaid Maintenance Program, including all necessary dealership integrations designed to ensure owner retention, dealer profitability and parts and service profitability. 


The Prepaid Maintenance Program Manager will work closely with Service & Parts Marketing, Warranty, HAEA, Legal, and Field Operations to coordinate strategies throughout the Service Operations Group. The position will also work closely with various vendors in accordance with specific program needs. 


Additional management responsibilities include, but are not limited to, oversight of internal department administrative functions such as corporate policy compliance, budget and expense control processing, and the invoicing and/or cost recovery for selected goods and services. Continual evaluation and refinement of intra/inter department processes ensures resources are maximized for greater efficiencies and results. 

Major Responsibilities

Priority Major Responsibility %
1st Manage all aspects of Kia’s in-house Prepaid Maintenance Program as assigned. Responsible for ongoing development, launch, marketing, reporting, fulfillment, Dealer reimbursement, monitoring and improving PPM reporting platform, and Dealer & field inquiries.  50%
2nd Develop and manage PPM marketing, field and Dealer communication, reporting, analysis, incentives planning & execution, and field and Dealer training.  20%
3rd In addition to helping ensure successful launch of Prepaid Maintenance, support other programs as directed, including (but not limited to), Service Lane Technology, Express Service, Kia Fixed Operations Training, and others.  10%
4th Monitor Dealer performance, providing accurate and timely reporting and recommendations to Executives and to the field.  10%
5th Develop initiatives and activities to grow Kia owner Service retention.  10%



  • Bachelor’s degree in Marketing, Advertising, Business or equivalent work experience required

Overall Experience

  • Minimum five to eight years OEM client side automotive experience; minimum five years OEM automotive field operations or marketing experience
  • Team leadership and management experience 

Directly Related Experience

  • Basic knowledge of digital marketing channels and tools
  • Experience with prepaid maintenance preferred
  • Experience managing vendor relationships 
  • Interest in marketing and/or media
  • Marketing focus / Tier 2 / Tier 3 OEM experience preferred


Position Requirements:

  • Occasional travel may be required domestically and/or internationally 
  • May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays
  • Perform other duties as assigned


Strong Project Management Skills and Team Management Experience
Ability to monitor, report, and direct work operations on a daily basis
Independent worker with strong analytic skills including advanced Microsoft Office
Experience with budget preparation and reconciliation, including tracking expenses.
Excellent communication skills required (written and oral)
Ability to manage multiple tasks simultaneously with critical deadlines
Attention to detail; personal organization skills
Proactive and entrepreneurial leadership style
Ability to work independently with minimal supervision
Ability to make decisions and resolve problems to achieve assigned objectives


Adapting to Change
CHALLENGE - Solving Complex Problems
Championing Customer Needs
COLLABORATION - Building and Supporting Teams
Communicating Effectively
CUSTOMER - Serving Customers
Delivering High Quality Work
Entrepreneurial Thinking
GLOBALITY - Showing Community and Social Responsibility
PEOPLE - Interacting with People at Different Levels
Setting a Strategic Vision


Equal Employment Opportunities

KMA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.  KMA complies with applicable law governing non-discrimination in employment in every location in which KMA has offices.  The KMA EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.


Disclaimer:  The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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