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Prepaid Maintenance Processing Analyst

Date: Mar 4, 2023

Location: Irvine, California, US

Company: Kia America, Inc.

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and time off starting at 14 days per year. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.




This position is responsible for providing operational and system support to dealers and field staff to process pre-paid maintenance claims, measure and monitor pre-paid maintenance operations and claim metrics, as well as, assist in system programming and produce reports and publications.

Major Responsibilities

Priority Major Responsibility %
1st Assist in solving dealer and field staff issues related to pre-paid maintenance claims processing procedures, and Kia service policy issues. Review of pre-paid maintenance claims ensuring claims are in compliance with Kia pre-paid maintenance policy. 50%
2nd Systems implementation, maintenance, and reporting for both AS400 and WebDCS. System enhancements for new maintenance requirements.  25%
3rd Review and report pre-paid maintenance program and operational metrics utilizing analytical methodologies. 15%
4th Develop, produce and distribute Warranty Publications, Desk References, and Training Materials. 5%
5th Develop, assemble, and participate in warranty training webinars for current warranty topics. 5%



  • A BS Degree in a technical field or equivalent experience.

Overall Experience

  • A basic knowledge of automotive systems, component operation and repair is highly desired
  • Dealership warranty operations knowledge including claim processing
  • New program launch, system implementation and data analysis

Directly Related Experience

  • Two years of warranty/service department-based support in an automotive manufacturer/distributor environment.
  • Hotline/ Call Center/ Web based support experience
  • System implementation/support and data analytics


Other Requirements:

  • Occasional travel may be required domestically and/or internationally.
  • May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays.
  • Perform other duties as assigned.


Warranty and CRM systems software knowledge (WebDCS, AS400, Siebel, KGIS, EPC, WIN)
MS Office proficiency (Word, Excel, PowerPoint), Sharepoint is a plus
Experience using analytical tools (SAS, Tableau, Minitab, MicroStrategy)
Experience using publication software (Adobe products) preferred
High level organizational, planning and analytical skills
Excellent communication skills required (written and oral)
Critical thinking and problem-solving acumen


Adapting to Change
CHALLENGE - Solving Complex Problems
Championing Customer Needs
COLLABORATION - Building and Supporting Teams
Communicating Effectively
CUSTOMER - Serving Customers
Delivering High Quality Work
Entrepreneurial Thinking
GLOBALITY - Showing Community and Social Responsibility
Managing Resources
PEOPLE - Interacting with People at Different Levels

Pay Range

$55,800.00 - $72,600.00 


Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.  KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices.  The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.


Disclaimer:  The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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