Manager, Technical Services & Engineering
Date: Mar 29, 2019
Location: Irvine, California, US
Company: KIA Motors America
Need a positive switch in your career? Kia Motors America is one of the world’s fastest growing automotive companies in the US. We are always looking to add smart, talented individuals to the Kia team.
At Kia Motors America, innovation and reinvention are at the core of everything we do, and our willingness to challenge conventional thinking has transformed the brand into a recognized industry leader.
With an extensive lineup of world class products, Kia continues to grow and mature at a rapid rate. Our Marketing partnerships with the NBA, Super Bowl, Billboard Music Awards and others are raising brand awareness and challenging what people think they know about the Kia brand. Join us as we invite people to discover the “New Kia”.
Status
Exempt
Summary
This position is responsible for the early identification, communication and documentation of Quality issues on all Kia Vehicles being sold in the US market, the preparation and deployment of field solutions and the technical support for all service technicians at KIA dealers throughout the country. The individual will provide leadership to manage cross-functional teams to effectively drive urgent technical issue resolution including appropriate field action deployment for any /all affected vehicles (retail/dealer stock as judged applicable). The individual will serve as key member of KMA Service Department to best serve our customers while elevating brand image and meeting dealer technical needs. This individual must be a strong communicator and technical leader in the engineering / service organization. One who is adept at collaborating and implementing countermeasures with engineering / support teams within KMC & KMA and Assembly Plant operations including KMMG and KMM. Outstanding interpersonal skills are critical to drive quick action plans and build consensus with multiple internal KMA and affiliate team members.
Responsible for all Service Garage activities in support of PQ objectives, investigations and field issue resolution, TSB procedure validation/time studies, lease/company vehicle maintenance and VDS/durability related data gathering from lease vehicles, as well as support of other KMA departments such as PR (press event preparations/media on-site support), Marketing and Legal.
Responsible for all Tech Line support functions to facilitate dealer technician issue resolution regarding vehicle quality concerns. Role will include oversight of case metric KPIs while developing processes and tools to facilitate efficiency and elevated repair advice. This individual will monitor Tech Line personnel support as required and develop new initiatives to make the processes more efficient, reduce comebacks and increase Fix Right First Time performance.
Major Responsibilities
|
1st |
Manage product quality data review, issue identification, analysis, and confirmation and field fix development for all KIA products in US market. |
25% |
|
2nd |
Manage Techline support for dealer technicians |
25% |
|
3rd |
Manage field technical support fix deployment, including the documentation and release process for TSB, SA/SC and all other product quality field communication strategies |
25% |
|
4th |
Manage KMA garage services in support of field issue resolution and KMA internal needs |
15% |
|
5th |
Manage team members to ensure assignments are being completed, training and employee growth is achieved |
10% |
Education/Certification
- Bachelor’s Degree (engineering or other technical) or equivalent experience required
- Master’s Degree preferred
- ASE Master Certification (A1-A8) / Advance Engine Performance (L1) desired
Overall Experience
- 10 years as a manager providing direction for supervisors/manages and exempt employees
Directly Related Experience
- 8+ years of experience to lead projects, which includes business, product management, QA Objectives
Skills
Exceptional analytical skills and ability to develop concise and effective stories that are supported by data.
Strong Proficiency & Aptitude with numbers
Competencies
Challenge
Equal Employment Opportunities
KMA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law. KMA complies with applicable law governing non-discrimination in employment in every location in which KMA has offices. The KMA EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.
Disclaimer: The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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