National Manager, Customer Quality (Auto Engineering)

Date: Feb 20, 2024

Location: Irvine, California, US, 92606

Company: Kia America, Inc.

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and time off starting at 14 days per year. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.




Manage all activities and processes associated with Product Quality in Premium Customer Care. Premium Customer Care reflects a shift in attention to quality as a customer centric activity and requires leadership in the following areas: Early issue identification and field fix, Sharing best practices to improve efficiency, Cross regional alignment, Developing customer education materials, Supporting Safety Office, Leading new model launch activities after media event, Managing port operations, and Conducting plant quality audits.

Major Responsibilities

1st Priority - 30%   

Manage vehicle quality evaluation process for models produced at all Kia plants. Ensure all quality product data is analyzed and countermeasures are developed, validated, and implemented in the field through product quality/service existing tools and procedures.

2nd Priority - 20%   

Lead deployment of customer and dealer education materials to support quality fixes in the field. Refine existing methods and design new ways to providing information. Information may include Technical Service Bulletins (TSB), Service Announcements (SA), customer tips, Pitstops, etc.

3rd Priority - 10%

Continued support of North American Safety Office (NASO) organization

4th Priority - 15%

Support development of improved data access and management methodologies, align with systems corporate wide and develop tools to improve early issue detection and follow up 

5th Priority - 20%

Lead telematics and multimedia system management, including new over the air (OTA) systems and vehicle information transfer for issue diagnostics

6th Priority - 5%

Lead team growth and development


  • Bachelor’s Degree in Engineering, or equivalent experience required
  • Master’s Degree preferred
  • ASE Master Certification (A1-A8) / Advance Engine Performance (L1) desired

Overall Experience


Directly Related Experience

  • 8-10 years as a manager in Automotive industry providing direction for supervisors/managers and exempt employees
  • 4+ years of experience leading projects, which includes business, product management, QA Objectives


High level of independent and rational judgment needed.
Leadership skills to effectively manage and grow a team.
Must be self initiating; able to work under minimal supervision and under high pressure and stress with multiple same time deadlines.
Strong technical acumen with excellent analytical and problem solving skills


CHALLENGE - Solving Complex Problems
COLLABORATION - Building and Supporting Teams
CUSTOMER - Serving Customers
GLOBALITY - Showing Community and Social Responsibility
PEOPLE - Interacting with People at Different Levels

Pay Range

$174,513 - $199,720

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.


Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.  KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices.  The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.


Disclaimer:  The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

Job Segment: Engineering Manager, Quality Engineer, Quality Assurance, Engineer, Engineering, Automotive, Technology