IT Planning & Support Manager

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Date: Jul 29, 2021

Location: Irvine, California, US

Company: Kia America, Inc.

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and time off starting at 14 days per year. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

Status

Exempt

Summary

Under the direction of Digital Technology Management, the IT Planning & Support Manager is responsible to oversee IT Planning and support activities, stakeholder management, IT budget planning, cross-organizational support activities and vendor relationship management.

The IT Planning & Support Manager works closely with various business units and IT service providers to analyze business needs, review existing systems landscape and plan for solutions implementation. This position will also provide valuable insights for optimizing user experiences, leveraging best enterprise system practices, integrating existing systems, introducing newer technologies, and guiding business stakeholders throughout planning process, risk analysis and resource optimization.

This position acts as escalation point in resolving systems and user support issues and process improvements utilizing a blend of working knowledge, business analysis, project management, and automotive operations.

Major Responsibilities

Priority	Major Responsibility	%
1st	IT Planning: Work with multiple subsidiaries and collect IT investment proposals and manage a consolidated view of IT investments at regional level. Develop a clear understanding of business needs, identify investment opportunities and plan projects at regional level in consultation with Digital Technology management, business and IT stakeholders. Facilitate discussion among business groups to build consensus on requirements and organize project(s) that requires interdepartmental meetings and communications to ensure proposed solution is maximized. Manage customer expectations, ensure proposed solutions will best satisfy the business and support the enterprise IT strategy. Apply knowledge and experience in portfolio management best practices.	30%
2nd	IT Support: Lead IT support activities on business side and maintain frequent, high quality communications with customers at different levels. Promote best practices that result in high levels of business/stakeholder satisfaction upon delivery of solutions or services. Support business solutions, coordinate with onsite and offshore teams in getting closure of service requests.	30%
3rd	Service Management: Manage IT services; publish a weekly program status report including a dashboard reflecting the performance of Digital Technology department and each project’s performance against key performance indicators. Track IT budget, project financials, funding requests and invoices.	20%
4th	Provide governance to ensure effective and efficient use of IT in achieving business objectives. Identify and prioritize new projects, including involvement in business justification, contingencies, business continuity workaround options, etc. Provide advice and recommendations to senior management.	20%

Education/Certification

Bachelor’s degree in computer science or software engineering or related field, experience with software programming, systems architecture, and information technology
Advanced degree and/or certification(s) in Business Analysis, Project Management, Information Technology or Digital Transformation

Overall Experience

8 years of experience in systems management, business analysis and project management with technologies such as SAP, .Net, J2EE, Analytics, Web development, Mobile Apps, Adobe technologies etc.
3+ years of experience in IT Planning and Support management
Experience with Project Management methodologies and tools such as MS Project, Jira, etc. and collaboration tools such as Microsoft Office suite, Jira, Confluence, SharePoint, etc.
Experience with Cloud Platforms such as Azure, AWS, Google Cloud, etc. is desirable
Solid understanding of IT project life cycle and prior experience with Agile development methodology

Directly Related Experience

Prior experience in automotive industry is highly desirable

Skills

High level organizational, planning and analytical skills

High level of technical skills.

Excellent communication skills required (written and oral)

Excellent customer service ability

Ability to assess business process, systems and lead process and technology improvement.

Ability to manage internal and external stakeholders in the design and development of technology solutions.

Ability to coordinate with onsite and offshore teams

Competencies

Adapting to Change

CHALLENGE - Solving Complex Problems

Championing Customer Needs

COLLABORATION - Building and Supporting Teams

Communicating Effectively

CUSTOMER - Serving Customers

Delivering High Quality Work

Developing Talent

Entrepreneurial Thinking

GLOBALITY - Showing Community and Social Responsibility

Inspiring and Motivating Others

Managing Resources

Managing Risk

PEOPLE - Interacting with People at Different Levels

Setting a Strategic Vision

Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law. KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices. The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

Disclaimer: The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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