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Field Operations Specialist

Date: Mar 19, 2023

Location: Irvine, California, US

Company: Kia America, Inc.

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and time off starting at 14 days per year. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.




 This role is responsible for program and budget administration, as well as project management, as it pertains to Field Operations.  The position will manage the administration of all appropriate KUS/KNA channels, materials, and vendors through process improvement, development, and coordination.  This position supports all Field Operations incentive programs, including but not limited to Kia Performance Center (KPC), Field, and Retail/Dealer incentive programs.  The position will also conduct research and analyses, trending and benchmarking, and is responsible for ongoing (daily, weekly, monthly) reporting and resource development to support Field, Region, and Dealer effectiveness.  This position offers an ideal opportunity for expansion into the Field organization, so a desire for such development by the candidate is preferred (but not required).

Major Responsibilities

1st Priority - 30%   

Oversee and manage administration of Kia Performance Center program and incentives, including supervision and coordination of the vendor team.  Ensure timely and accurate data management and incentive payments on a monthly/quarterly/annual basis.  Create and coordinate all internal and external communications related to the Kia Performance Center program, including program rules, incentive bulletins, and distribution.

2nd Priority - 25%

Oversee, maintain, and administer multi-million-dollar budget related processes associated with the Field, Region, and Dealer- related incentives and programs. Act as the primary liaison with Finance for all Dealership personnel incentive programs.

3rd Priority - 20%

Prepare regular Sales & Field Operations reporting, as well as ad hoc analyses and resources as needed.

4th Priority - 15%

Manage ongoing content administration of all Sales & Field Operations systems, materials, resources, and libraries.

5th Priority - 10%

Support with various Executive presentations, approval decks and assignments as requested and/or needed.


  •  Bachelor’s degree or equivalent work experience required

Overall Experience

  •  3+ years’ experience in program/project management, business management or administration, customer service, or data analysis
  • 1+ years’ experience in sales and/or operations

Directly Related Experience

  •  Prefer candidates with OEM or vendor management experience


Excellent MS Office suite skills (Outlook, PowerPoint, Excel).
Excellent attention to detail
High degree of accuracy and quality-control
Ability to create timely and insightful executive reports and analysis
Excellent communication skills - oral and written
Strong interpersonal skills
Proficiency with SAP, MicroStrategy and other industry data query tools (such as JDPA PIN and IHS Polk) is preferred
Strong organizational and time management skills.
Strong multi-tasking skills.


CHALLENGE - Solving Complex Problems
COLLABORATION - Building and Supporting Teams
CUSTOMER - Serving Customers
GLOBALITY - Showing Community and Social Responsibility
PEOPLE - Interacting with People at Different Levels

Pay Range

$55,800.00 - $72,600.00 


Work Model

  • Hybrid


Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.  KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices.  The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.


Disclaimer:  The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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