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Field Operations Specialist

Date: Jul 30, 2022

Location: Irvine, California, US

Company: Kia America, Inc.

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and time off starting at 14 days per year. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

Status

Exempt

Summary

Under the direction of the Sr. Field Operations Manager, this role is responsible for all program and project management requirements pertaining to field operations are accomplished with effective and accurate results. That all related and required field operational support functions are fully implemented and continually improved upon, and that all field operation related analysis and reports are performed and issued according to required timetables.

This role will assist with the Kia Performance Center (KPC) and the various incentive programs (excluding travel) that relate to retail/dealer employee incentives and overall field sales training. This position will also assist with conducting needs analysis research covering key areas of performance for field managers, supporting regional sales staff and retail/ dealer employees. The Field Operations Specialist  will serve as back up in the absence of the Sr. Field Operations Manager.

Major Responsibilities

1st Priority - 30%   

Oversee and manage the approved vendor responsible for the delivery and maintenance of the Kia Performance Center program. Including the supervision and coordination of the vendor team. Insure timely and accurate data and incentive payment on a monthly / quarterly / annual basis. Coordination of all internal and external communication in regard to Kia Performance Center program, including program rules/bulletin creation and distribution.


2nd Priority - 25%

Oversee, maintain and administer all budget related processes associated with the Multi-Million dollar retail employee monthly/quarterly/ annual incentive & recognition programs (Kia Elite). Act as main liaison with finance for all dealership personnel incentive programs.


3rd Priority - 15%

Prepare all month-end field operation reports, and special reports/analysis as requested including, DSM ranking reports, Sales Satisfaction reports etc. 


4th Priority - 10%

Manage the content administration of Field Operations KDealer materials and Share Point Team files.


5th Priority - 10%

Support National Dealer Council and other Executive presentations.


6th Priority - 10%

Support Field Operations team with ad hoc reports and assignments as assigned.

Education/Certification

  • Bachelor’s degree or equivalent work experience required

Overall Experience

  • 1-3 Years experience in operations, data analysis or sales experience

Directly Related Experience

  •  Prefer candidates with automotive manufacturer and experience with an understanding of the relationship between manufacturer and dealer
  • Occasional travel may be required domestically and/or internationally
  • May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays
  • Perform other duties as assigned

Skills

Proficient in MS Office, including Word, Excel, PowerPoint and Outlook.
Excellent written and verbal communication skills.
Strong interpersonal skills
Self-motivated
Valid driver’s license
Proficiency with SAP, MicroStrategy and other industry data query tools (such as JDPA PIN and IHS Polk) is preferred

Competencies

CHALLENGE - Solving Complex Problems
COLLABORATION - Building and Supporting Teams
CUSTOMER - Serving Customers
GLOBALITY - Showing Community and Social Responsibility
PEOPLE - Interacting with People at Different Levels

 

Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.  KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices.  The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

 

Disclaimer:  The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.


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