Field Administration Analyst
Date: Jun 11, 2025
Location: Irvine, California, US
Company: Kia America, Inc.
At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.
Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.
Status
Summary
Administer vehicle repurchase/replacement and goodwill processes to support Kia America Customer Care policy and procedure. Provide training and direction to Customer Care staff to ensure maximum customer retention through vehicle replacement, resulting in cost savings to Kia America. Review vehicle disposal timeframes and take action as necessary to achieve overall disposal within 90 days.
Major Responsibilities
1st- Vehicle Repurchase, Replacement and Goodwill Administration (including file review, development & adherence to policy and procedures, & AS400 maintenance. Includes regional staff training duties as necessary. (85%)
2nd- Generate Repurchase, Goodwill & Super Reports & other ad hoc reports & projects for Kia America management in a timely manner on a monthly basis and as needed basis. (10%)
3rd- Manage timely repurchased vehicle disposal activities to minimize Kia America expense (target <= 90 days average). (5%)
Education/Certification
4 years college education or equivalent work experience.
Overall Experience
Minimum 3 years’ consumer affairs or relevant experience in the automotive industry, with a good understanding of business operations and the consumer affairs process.
Directly Related Experience
Knowledge of vehicle repurchase/replacement processes in accordance with state lemon and title branding/disclosure laws, with a minimum of 2 years’ direct experience in negotiating and effective vehicle repurchase/replacement and disposal.
Skills
Competencies
Pay Range
$56,292.00 - $75,411
Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.
Equal Employment Opportunities
KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law. KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices. The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.
Disclaimer: The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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