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Executive Assistant- Service

Date: May 8, 2023

Location: Irvine, California, US

Company: Kia America, Inc.

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and time off starting at 14 days per year. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.




 Provides administrative and clerical support to the Vice President, Service and Aftersale Operations and, as needed, to the Service Division management team and Senior Executive Coordinator, Service.  Additional duties include planning/coordination of service meetings and events, producing and publishing of various reports that are distributed to management, both corporate and field offices, under the direction of the VP, Service & Aftersale Operations.    This person acts on behalf of the Vice President, Service and Aftersale Operations and interfaces with the Executive Directors and Directors of Service Operations, Product Quality, Kia University, Customer Care, Warranty and Parts Operations.  They also assist departments within the Service Division with project management and report completion for varied projects.

Major Responsibilities

1st Priority - 45%   

Manages and performs detailed administrative duties regarding all aspects of the work required in support of the position, including maintaining and coordinating travel schedules, meetings, and daily schedules. Works with Kia Headquarters (Kia HQ) assigned executive coordinators as required. Acts as liaison between the Vice President and direct reports on various administrative matters. Maintains confidential filing system, develops tracking reports to monitor assigned projects.  Uses independent judgment and authorized to make most day-to-day decisions required by the position and without further approvals.

2nd Priority - 35%

Performs various ad hoc duties as assigned by the Vice President which may include, but not limited to, preparing communications, and developing presentations and reports.  Responsible for compiling and distributing the weekly Executive Management Report and the monthly Fixed Operations National and District Ranking Reports.

3rd Priority - 20%

PR / POs  on behalf of the VP and Executive Coordinator, routing EADs for approval, processing department expense reports and maintaining department budget.


  • BA degree or equivalent combination of education and work experience.

Overall Experience

  • Minimum 2-5 years administrative experience.
  • Project management experience is a plus.

Directly Related Experience

  • At least 2+ years supporting an Executive highly desirable.
  • At least 1 year experience within the automotive industry desirable.
  • At least 2+ years in either service or sales desirable.

Other Requirements:

  • Occasional travel may be required domestically and/or internationally.
  • May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays.
  • Perform other duties as assigned.


Excellent communication skills - oral and written
Knowledge of project planning preferred
Proficient in MS Office, including Word, Excel, PowerPoint and Outlook.
Working knowledge of SAP system
Advanced administrative skills.
Ability to multi-task, juggle competing demands, prioritize and work with other team members at all levels within the company, especially executive levels.
Ability to maintain the utmost confidentiality on all matters


CHALLENGE - Solving Complex Problems
COLLABORATION - Building and Supporting Teams
CUSTOMER - Serving Customers
GLOBALITY - Showing Community and Social Responsibility
PEOPLE - Interacting with People at Different Levels

Pay Range

$52,297.00 - $68,019.00 


Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.  KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices.  The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.


Disclaimer:  The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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