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Dealer Warranty Support Analyst

Date: Jun 16, 2021

Location: Irvine, California, US

Company: Kia America, Inc.

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and time off starting at 14 days per year. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.




This position is responsible for providing warranty operational support to dealers and field staff to process warranty claims, measure and monitor warranty operations and claim metrics, as well as produce warranty reports and publications.

Major Responsibilities

Priority Major Responsibility %
1st Assist in solving dealer, port, fleet and field staff issues related to warranty claims procedures and Kia service policy issues. Review of critical warranty repair claims ensuring claims are in compliance with Kia service policy. 60%
2nd Review and report Warranty operational and claim metrics utilizing analytical methodologies. 15%
3rd Develop, produce and distribute Warranty Publications, Desk References, and Training Materials. 15%
4th Develop, assemble, and participate in warranty training webinars for current warranty topics. 5%
5th Conduct Warranty Labor Rate reviews, Part Mark-up Increase requests, and maintain tracking reports, and processing business affiliate set-up. 5%



  • A BS Degree in a technical field or equivalent experience.

Overall Experience

  • A basic knowledge of automotive systems, component operation and repair is highly desired
  • Dealership warranty operations knowledge including warranty processing

Directly Related Experience

  • Two years of warranty/ service department based support in an automotive manufacturer/distributor environment.
  • Hotline/ Call Center/ Web based support experience


Warranty and CRM systems software knowledge (WebDCS, AS400, Siebel, KGIS, EPC, WIN)
Working knowledge of PC and software (minimum: MS office intermediate level, in particular Power point and Excel)
MS Office proficiency (Word, Excel, PowerPoint), Sharepoint is a plus
Experience using analytical tools (SAS, Tableau, Minitab, MicroStrategy)
Experience using publication software (Adobe products) preferred
High level organizational, planning and analytical skills
Must have excellent verbal and written communication skills
Critical thinking and problem-solving acumen


Adapting to Change
CHALLENGE - Solving Complex Problems
Championing Customer Needs
COLLABORATION - Building and Supporting Teams
Communicating Effectively
CUSTOMER - Serving Customers
Delivering High Quality Work
Entrepreneurial Thinking
GLOBALITY - Showing Community and Social Responsibility
PEOPLE - Interacting with People at Different Levels
Solving Complex Problems


Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.  KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices.  The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.


Disclaimer:  The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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