Dealer Claims Adjuster

Date: Sep 16, 2023

Location: Irvine, California, US, 92606

Company: Kia America, Inc.

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and time off starting at 14 days per year. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.




This position is responsible for the accurate review and authorization of dealer warranty claims to ensure compliance with KMA Service Policy & Procedure and/or as directed by management.  This position directly provides dealer support and direction to dealers with warranty repairs that impact Kia customers in addition to alerting management of any issues with KMA Service policy that can negatively impact dealers or customers.

Major Responsibilities


Timely & accurate dealer warranty claims review/adjustment in accordance with KMA Service Policy & Procedures, Warranty Claims Manual process and procedures and general service operations procedures.



Identify opportunities to improve warranty claim submission policy & procedure and/or service repair procedures to reduce excessive or unnecessary warranty expense.



Special project support as needed or required to achieve department objectives or goals (i.e., dealer & Field training, , Warranty Communications such as Newsletter, dealer warranty help desk support, dealer labor rate reviews, parts mark-up requests, etc.)



  • A BS Degree in a technical field or equivalent experience.

Overall Experience

  • A basic knowledge of automotive systems, component operation and repair is highly desired
  • Dealership fixed operations knowledge of warranty processing and guidelines

Directly Related Experience

  • Two years of warranty/ service department based support in an automotive manufacturer/distributor environment
  • Technical comprehension/automotive repair evaluation
  • Hotline/ Call Center/ Web based support experience

Other Requirements:

  • May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays
  • Occasional travel may be required domestically and/or internationally
  • Perform other duties as assigned


Warranty and CRM systems software knowledge (WebDCS, AS400, Siebel, KGIS, EPC, WIN)
MS Office proficiency (Word, Excel, PowerPoint), Sharepoint is a plus
Experience using publication software (Adobe products) preferred
High level organizational, planning and analytical skills
Must have excellent verbal and written communication skills
Critical thinking and problem-solving acumen


CHALLENGE - Solving Complex Problems
COLLABORATION - Building and Supporting Teams
CUSTOMER - Serving Customers
GLOBALITY - Showing Community and Social Responsibility
PEOPLE - Interacting with People at Different Levels
Adapting to Change
Championing Customer Needs
Communicating Effectively
Delivering High Quality Work
Entrepreneurial Thinking
Managing Resources

Pay Range

$57,428 - $76,919

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.


Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.  KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices.  The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.


Disclaimer:  The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

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