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Consumer Intelligence Manager

Date: Sep 14, 2021

Location: Irvine, California, US, 92606

Company: Kia America, Inc.

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and time off starting at 14 days per year. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

Status

Exempt

Summary

The Consumer Intelligence Manager is responsible for providing market research advice, support, execution, and reporting that is required to ensure that the organization has a comprehensive and detailed understanding of Kia and Competitive passenger car and light truck owners. This understanding needs to be generated from the collection, analysis, and reporting of data from syndicated databases and primary research. The support provided needs to be on both a reactive basis, to service the needs of internal clients and project teams as well as on a proactive basis, seeking out opportunities to deliver analysis, research, insights, and recommendations that make a positive contribution to product planning and corporate strategy. 

Major Responsibilities

Priority Major Responsibility %
1st Conduct post-launch Dealer, Early Buyer and Rejecter studies for major update and all-new models. 35%
2nd Conduct ad-hoc projects to support the market and consumer research needs of internal Kia clients. 30%
3rd Manage the Maritz NVCS vendor relationship and the internal rollout of annual reporting and questionnaire changes. 10%
4th Manage the vendor relationship with mTAB LLC and the internal management of the mTAB software platform and user licenses.  10%
5th Manage the vendor relationship with Qualtrics and the company’s use of the annual software license.  10%
6th Manage the analysis and reporting of the annual Kia Owners Demographics Report.  5%

 

Education/Certification

  • Bachelor’s degree or equivalent work experience required
  • Master’s degree in business or related field preferred
     

Overall Experience

  • Minimum 5 years market research experience with a solid foundation and understanding of both quantitative and qualitative research techniques.
  • Experience of working in client-side market research teams or at market research agencies.
  • Extensive hands-on experience of project planning, design, execution, analysis, reporting and presentation of market research projects.
  • Experience of managing vendors.

 

Position Requirements:

  • Ability to quickly react to and manage change.
  • Ability to effectively manage multiple assignments at once.
  • Ability to develop and adhere to project timing schedules.
  • Ability to work and collaborate with other departments.
  • Occasional travel may be required domestically and/or internationally.
  • Perform other duties as assigned.
     

Directly Related Experience

N/A

Skills

Ability to clearly and simply convey (written and oral) research findings and recommendations
Ability to comprehend and solve multi-dimensional / cross-department problems
Advanced data processing and analytical skills
Advanced data visualization, reporting and presentation capabilities
Advanced Excel and PowerPoint skills
Analytical and Critical Thinking
Coordination & Integration
Customer Focus
Intermediate Qualtrics Skills
Intermediate SPSS skills
Market Understanding
Planning & Organizing
Strategic Thinking

Competencies

CHALLENGE - Solving Complex Problems
COLLABORATION - Building and Supporting Teams
CUSTOMER - Serving Customers
GLOBALITY - Showing Community and Social Responsibility
PEOPLE - Interacting with People at Different Levels

 

Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.  KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices.  The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

 

Disclaimer:  The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.


Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

Job Segment: Manager, Market Research, Automotive, Management, Marketing