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Consumer Affairs Data Analysis Engineer

Date: Jul 29, 2021

Location: Irvine, California, US, 92606

Company: Kia America, Inc.

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and time off starting at 14 days per year. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.




The purpose of this position is to support the National Manager, Safety Evaluation and Assessment by identifying at an early stage in a model’s life cycle, any Potential Safety Issues (PSI) through data searches and sophisticated trend analysis of Kia America (KUS) Consumer Affairs data and to provide data analysis to support safety recall decision making. This position will also support requests by NHTSA for Defect Petitions, Preliminary Evaluations and investigations of specific VOQs. This position will support KMA legal department for defense of Class Action suits and in house and outside counsel requests for Consumer Affairs data and analysis. 

Major Responsibilities

Priority Major Responsibility %
1st Provide frequent review of new Consumer Affairs cases for PSIs. Investigate new PSIs to determine current complaint counts and rates. Create and maintain analytic dashboards and reports showing potential safety issue trends using Consumer Affairs data. Inform NM, Safety Evaluation & Assessment of all Potential Safety Issues (PSIs) at the earliest point in time. 50%
2nd Provide data analysis support for NHTSA inquiries, investigations and Monthly NHTSA meeting preparation. Provide data analysis support for KMA legal in house and outside counsel 20%
3rd Coordinate with Technical Analysis staff and Consumer Affairs Leadership on PSIs, including recommendations on customer handling of PSI related complaints.   20%
4th Develop sophisticated automated processes for evaluating data and identifying PSIs by utilizing new technologies and analytic tools.   10%



  • BS degree in Engineering or Automotive Technology or equivalent work experience required.

Overall Experience

  • 2-5 years experience in technical positions such as Product Quality or in an engineering environment.  

Directly Related Experience

  • Working knowledge of statistical analysis concepts and software.
  • Some automotive, aerospace or equivalent technical background.         


Other Requirements:

  • Schedule(s) may vary due to needs of the business including but not limited to working outside of normal business hours, travel, weekends and/or holidays.
  • Perform other duties as assigned.


Basic knowledge of SAS programing language and Structured Query Language (SQL).
Basic knowledge of SAS Visual Analytics and Contextual Analytics
Basic knowledge of automotive systems and components.
Strong written and verbal communication skills.
Good analytical skills and attention to detail.
Basic knowledge of statistics and statistical software.
Ability to work and communicate clearly with members of various KMNA/KMA Departments.
Advanced knowledge of standard PC software (Word, Excel, PowerPoint, etc.)


CHALLENGE - Solving Complex Problems
COLLABORATION - Building and Supporting Teams
CUSTOMER - Serving Customers
GLOBALITY - Showing Community and Social Responsibility
PEOPLE - Interacting with People at Different Levels
Adapting to Change
Championing Customer Needs
Communicating Effectively
Delivering High Quality Work
Entrepreneurial Thinking


Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.  KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices.  The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.


Disclaimer:  The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

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