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Field Technical Specialist

Date: Aug 3, 2022

Location: Indianapolis Area, Indiana, US

Company: Kia America, Inc.

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and time off starting at 14 days per year. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

Status

Exempt

Summary

The Field Technical Specialist (FTS) investigates, analyzes and repairs vehicle issues and conditions that occur in the field, and assists KUS and dealers in handling difficult vehicle technical concerns that cannot be resolved through day-to-day channels (i.e., Technical Assistance Center, DPSMs, RPSMs, etc.). The FTS provides the highest skill-level technical and diagnostic aptitude to the role. In addition, the FTS serves as the definitive resource on repairs and diagnostics to assist Service personnel at Kia dealerships. This position significantly impacts and contributes to the organization for improved customer/dealer satisfaction and provides important product quality data to company management.

Major Responsibilities

Priority 1st - 50%

Assist Kia customers, dealerships and KUS staff by performing or supervising effective vehicle repairs/inspections that are escalated through established processes.

Priority 2nd - 20%

Determine, assess and report the scope of technical issues with Kia vehicles occurring in the field via Field Product Quality Report or other reports as directed. Assists the Product Quality Department with special requests and/or visitors regarding technical issues. Provide technical testimony, as necessary, in arbitrations and trials involving KUS vehicles.

Priority 3rd - 15%

Provide and promote technical training, updates, information and assistance to Kia dealership personnel. Report to KUS management, team members and/or their affiliates (i.e., DPSM, RPSM, National CA staff, Legal Dept., Product Quality) regarding KUS vehicle quality and performance.

Priority 4th - 15%

Achieve & maintain ASE (A1, A2, A3, A4, A5, A6, A7, A8, L1, L3) Certification & Kia FTS Certification as measured by completed course metrics through Kia University.

Education/Certification

  • Bachelor’s degree or equivalent work experience required
  • Completion and maintenance of all ASE (A1, A2, A3, A4, A5, A6, A7, A8, L1, L3) Certifications throughout employment required

Overall Experience

  • A minimum of four years automotive industry experience.

Directly Related Experience

  • Minimum two years hands-on type automotive technical representative.

 

Other Requirements:

  • Frequent domestic travel is required while occasional travel may be required internationally. 
  • May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays.
  • Perform other duties as assigned.
  • Must live in or able to relocate to the Indianapolis area. 
     

Skills

Strong working knowledge of automobiles with the ability to perform telephone/hands-on diagnostics, mechanical and electrical troubleshooting on vehicle systems.
Communicates clearly with strong written and presentational skills and able to articulate complex messages to a variety of audiences including senior management
PC skills including Microsoft Word, Excel, Power Point

Competencies

CHALLENGE - Solving Complex Problems
COLLABORATION - Building and Supporting Teams
CUSTOMER - Serving Customers
GLOBALITY - Showing Community and Social Responsibility
PEOPLE - Interacting with People at Different Levels
Adapting to Change
Championing Customer Needs
Communicating Effectively
Delivering High Quality Work
Entrepreneurial Thinking
Managing Resources

 

Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.  KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices.  The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

 

Disclaimer:  The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.


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