Share this Job

Service Technical Training Instructor

Date: Nov 11, 2020

Location: Allentown, Pennsylvania, US

Company: KIA Motors America

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and time off starting at 14 days per year. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

Status
Exempt
Summary

Under the supervision of the Training Center Manager, the Service Technical Training Instructor improves dealership technician vehicle repair skills and Fixed Right First Time job performance through the effective delivery of performance-based service technical training courses. These training courses are delivered in the training centers or through distance learning.

Major Responsibilities

1st Priority - 65% 

Prepare for and facilitate the effective delivery of service technical training courses to Kia dealership Technicians to improve vehicle repair skills and Fixed Right First Time job performance. Monitor all classes to ensure safe work practices and procedures are followed at all times. Administer the associated class participant enrollment processes and course completion records.

 

2nd Priority - 10%

Prepare the training facility, vehicles, and tools/equipment as required prior to course delivery and return the environment to its appropriate state once training is completed. Manage the coordination and administration of distance learning.

 

3rd Priority - 10%

Maintain the inventory, control, usage and maintenance of all training center resources and assets such as training vehicles, special service and hand tools, and other vehicle service and repair equipment. Also ensure the facility is equipped with the appropriate safety and first aid supplies.

 

4th Priority - 10%

Participate in the development of service technical training curriculum as a subject matter expert. Review draft materials, assist in the validation of technical content accuracy, and participate in training course pilot and Train-The-Trainer sessions.

 

5th Priority - 5% 

Continuously improve automotive technical and facilitation skills to ensure the delivery quality and effectiveness of all training courses meets or exceeds Kia University standards.

Education/Certification
  • Bachelor’s degree or equivalent work experience required.
  • Technical degree preferred.
Overall Experience
  • Must have a strong working knowledge and experience with the delivery of performance-based technical training curriculum.
  • Working knowledge of dealership service operations with actual work experience preferred.
Directly Related Experience
  • 5+ years teaching experience at the high school, college, adult education or manufacturer/distributor level in a technical (automotive preferred) environment.
  • Prefer 3 or more years of experience in the automotive industry.

 

Other Requirements

  • ASE Master Automobile Technician (A1-A8), Advanced Engine Performance Specialist Certification (L1), and Light Duty Hybrid/Electric Vehicle Specialist Certification (L3)
  • Must have valid Driver’s License and maintain a responsible record that meets the criteria established by KMA.
  • May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays.
  • Bilingual English-Spanish preferred.
  • Travel is required domestically and/or internationally.
Skills
Ability to analyze vehicle systems, components, and diagnostic strategies with moderate levels of complexity and deliver training courses with moderate levels of supervision.
Ability to independently analyze highly complex vehicle systems and diagnostics and deliver complex training courses utilizing highly effective adult learning principals and performance-based training strategies that serve as a model for others to follow.
Proficient in MS Office, including Word, Excel, PowerPoint and Outlook. Experience with distance learning platforms, like Zoom or Teams.
Strong communication and training facilitation skills utilizing effective adult learning techniques and performance-based methodologies.
Competencies
CHALLENGE - Solving Complex Problems
COLLABORATION - Building and Supporting Teams
CUSTOMER - Serving Customers
GLOBALITY - Showing Community and Social Responsibility
PEOPLE - Interacting with People at Different Levels
Adapting to Change
Championing Customer Needs
Communicating Effectively
Delivering High Quality Work
Entrepreneurial Thinking
Managing Resources

 

Equal Employment Opportunities

KMA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.  KMA complies with applicable law governing non-discrimination in employment in every location in which KMA has offices.  The KMA EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

 

Disclaimer:  The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.


Job Segment: Training, Facilities, Operations, Automotive, Bilingual