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Data Analytics Supervisor (Irvine, California, US, 92606)

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

Status

Exempt

Summary

Kia North America Ownership Experience - Product Quality team aims to represent the voice of the North American customer in identification of vehicle quality concerns and development of countermeasures for Kia America’s vast dealership network. This team collaborates with engineering groups in North America and Korea to turn this goal into reality.

The Data Analytics Supervisor will utilize data to develop models to support Product Quality Engineers in improving vehicle quality by developing models to determine potential emerging quality concerns. This position will also support the improvement of existing systems and analysis methods, as well as collaborate with IT affiliates and outside vendors as necessary to maintain and enhance Product Quality’s data systems.

This individual should have a strong programming background, and a critical thought process to troubleshoot issues and find solutions. This individual should be a self-starter, able to work independently with minimal direction and oversight, and deliver and communicate solutions which meet Product Quality’s business needs.

Major Responsibilities

1st Priority - 40%

Design and maintain processes and tools for Product Quality engineers to access, analyze, and investigate potential emerging quality concerns. Build prediction and classification models.

2nd Priority - 30%

Build visualizations and dashboards to support Product Quality team operations.

3rd Priority - 20%

Manage and oversee Product Quality team’s IT projects through collaborations with IT affiliates and/or outside vendors.

4th Priority - 10%

Provide ad-hoc data analysis solutions to internal and external stakeholders to assist in monitoring field data, conducting investigations, and making informed business decisions.

Education/Certification

Bachelor’s degree or equivalent experience in Analytics, Data Science, Engineering, Statistics, Computer Science, or another quantitative field required.
Masters’s degree preferred.

Overall Experience

Minimum of 5 years of data analytics experience required, specifically modeling/reliability analysis.
Prior projects related to reliability and/or quality preferred.

Directly Related Experience

Experience with SAS, SQL, Python, R, or another programming language with focus on data analysis.
Experience developing predictive models on time-series data is strongly desired.
Experience supporting engineering, quality, or statistical analysis (Maximum Likelihood Estimation, Bayesian methods, Monte Carlo analysis, Weibull distribution, etc.)
Experience working with and creating relational databases, and highly integrated systems.
Experience building visualizations and dashboards for stakeholders (e.g., using SAS Visual Analytics and Power BI).
Experience with HTML and JavaScript is a plus.
Experience utilizing machine learning and AI is a plus.

Skills

Experience building visualizations and dashboards (SAS Visual Analytics, Power BI, etc.)

Experience querying databases using statistical computer languages (SAS, Python, R, SQL, etc.)

Proficient knowledge of PC and software (Word, Excel, PowerPoint, Outlook, etc.)

Proven ability to execute projects with self-starting attitude, responsibility, and accountability

Strong programming background. Proficiency with relational databases and integrated systems.

Strong technical writing capabilities and oral communication skills

Competencies

Care for People

Chase Excellence, Every Day

Dare to Push Boundaries

Empower People to Act

Move Further, Together

Pay Range

$87,316.74 - $117,873.05

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law. KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices. The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

Disclaimer: The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Technical Analysis & Investigation Engineer - EV/Hybrid (Irvine, California, US, 92606)

Status

Exempt

Summary

Technical Analysis Engineers handle vehicle and component investigations to pursue quick and accurate detection of potential safety or reliability conditions to support Kia customers. They review and support customer claim investigations and provide technical engineering support for claim defense and timely resolution. They monitor and evaluate vehicle performance in the field across the North American market to determine component and system operation and function throughout the vehicle lifecycle. These investigations include hands-on inspections of vehicles that may have experienced extreme circumstances such as crashes or fires, potentially related to Lemon Law, warranty, or other litigation matters.

Major Responsibilities

1st Priority - 40%

Evaluate performance of Kia vehicles in the field for potential safety and reliability conditions. Provide notification to management and draft material for review of potential safety defects that may require field action.

2nd Priority - 30%

Provide technical analysis support to Kia Customer Care team for customer claim defense and resolution.

3rd Priority - 15%

Inspect post-crash and post thermal-event vehicles to determine vehicle system status and operation.

4th Priority - 10%

Review and track NHTSA complaints and government investigations.

5th Priority - 5%

Assist Kia Legal and outside counsel for claim and lawsuit case defense and trial preparation.

Education/Certification

BS degree in Engineering or Automotive Technology or equivalent work experience required.

Overall Experience

3-5 years of experience in automotive technical positions or in an engineering environment

Directly Related Experience

Strong working knowledge of automobiles with the ability to perform hands-on vehicle system performance assessments

Other Requirements:

Domestic travel required (up to 20%) and occasional international travel required
May need to work additional hours outside of normal business hours as required
Perform other duties as assigned

Skills

Hands-on automotive technical knowledge of body, chassis, powertrain, brakes, electrical, and safety systems.

Advanced knowledge of PC business software including Microsoft Office, Teams, Word, Excel, and PowerPoint.

Careful, analytical mindset with high attention to detail leading to concise problem identification and solutions

Good interpersonal skills with a high level of integrity and experience working with a cross-functional team.

Good written and oral communication skills.

Competencies

Care for People

Chase Excellence, Every Day

Dare to Push Boundaries

Empower People to Act

Move Further, Together

Pay Range

$74,859 - $110,272

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Sales Planning & Analysis Administrator (Irvine, California, US)

Status

Exempt

Summary

Under the direction of the Sr. Sales Planning & Analysis Manager, the Sales Planning Administrator will coordinate the development and distribution of timely and relevant sales reports and analytical tools to provide an understanding of KUS sales performance by model, series, and market. This includes effective use of business intelligence resources and consolidating inputs from Sales Operations, Distribution and Regional Offices.

The position manages the development and improvement of Sales Dashboards and SAP reporting with AutoEver and other departments, and provides ad hoc reports and supports executive and KHQ presentations as needed.

To be successful, the Sales Planning Administrator must be familiar with automotive industry data, including vehicle sales and inventory data, and must be highly capable of collect, screen, organize, and analyze the data effectively and efficiently. Proficiency in Microsoft Excel is a must. This is a key support position that will ensure a timely and accurate sales reporting for KMA executive management.

Major Responsibilities

1st Priority - 25%

Coordinate development and distribution to Regions and KUS Management of monthly sales reports and analysis tools for understanding sales performance by model at the National, Regional, Market and Dealer levels. Maintain all KUS sales history and industry sales database.

2nd Priority - 25%

Develop and distribute the daily sales reports. Be the liaison between National, Regions, and IT to consolidate and organize forecast and sales data inputs Manage the distribution of weekly and daily reports,forecasts, Applications Tracking Reports

3rd Priority - 20%

Manage the development and improvement of Sales Dashboards and SAP reporting with AutoEver and other departments.

4th Priority - 15%

Support the development and distribution of Dealer sales objectives, and sales trackers which determine dealer cash earnings.

5th Priority - 15%

Provide support for ad hoc reports, analyses and management presentations as required.

Education/Certification

Bachelor’s degree or equivalent combination of education and experience.

Overall Experience

5-8 professional years’ experience in a corporate environment.

Directly Related Experience

Experience in the automotive industry preferred.

Skills

MS Office proficiency (Word, Excel, PowerPoint), Sharepoint is a plus

Strong analytical skills and ability to create various reports and prepare presentations

Excellent written and verbal communication skills.

MicroStrategy and other industry data query tools (such as JDPA PIN and S&P Global) is preferred.

Working knowledge of SAP system

Competencies

CHALLENGE - Solving Complex Problems

PEOPLE - Interacting with People at Different Levels

GLOBALITY - Showing Community and Social Responsibility

CUSTOMER - Serving Customers

COLLABORATION - Building and Supporting Teams

Pay Range

$74,859.00 - $97,308.00

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Director, Data Privacy (Irvine, California, US, 92606)

Status

Exempt

Summary

The Data Privacy Director develops, implements, and oversees a data privacy strategy across all Kia North America affiliates, ensuring compliance with applicable regulations. This role drives decision-making related to data privacy for multiple organizations and collaborates closely with the Legal team to resolve privacy issues and update corporate policies and procedures.

This position will lead risk assessments, implement internal controls, and foster data protection awareness through training. This role will collaborate with IT, Information Security, and Legal teams to integrate privacy practices and oversee data privacy incident response to ensure proper remediation. The Director will take a hands-on approach within this small team while designing processes and policies that align with the needs of multiple organizations and can be scaled effectively as additional resources become available.

Major Responsibilities

1st Priority - 20%

Leadership & Strategy

Develop and execute a comprehensive data privacy strategy aligned with organizational goals.
As the executive lead for Data Privacy Strategy, the Director will serve as the primary liaison for privacy matters and overseeing related teams across Kia North America affiliates to ensure compliance and risk mitigation.
Lead the effort to resolve privacy issues by closely collaborating with Legal, providing specific solutions, making decisions, and reporting progress.

2nd Priority - 20%

Compliance & Risk Management

Responsible for corporate compliance with all applicable privacy laws and regulations (e.g., CPRA and other state laws).
Conduct regular risk assessments and audits and recommend mitigation strategies.
Design and oversee the implementation of a comprehensive internal control and monitoring framework to proactively mitigate risks, prevent the leakage, misuse, and abuse of Personally Identifiable Information (PII), and ensure enterprise-wide data protection compliance.
Review and approve/deny all requests for data privacy policy exceptions

3rd Priority - 20%

Policy Development

Develop, implement, and maintain privacy policies that are aligned with applicable regulations and ensure effective procedures are in place to safeguard personal data.

4th Priority - 20%

Incident Response

Oversee response to privacy breaches and ensure appropriate remediation for all Kia North America affiliates
Develop an incident response plan that addresses potential privacy violations.

5th Priority - 10%

Training & Awareness

Develop and implement privacy training programs for employees and stakeholders.
Promote awareness of privacy best practices and the importance of data protection within the organization.

6th Priority - 10%

Collaboration & Communication

Work closely with IT, Information Security, Legal, and other departments to ensure integrated privacy practices.
Liaise with regulatory authorities and manage privacy-related inquiries or incidents.

Education/Certification

Bachelor’s degree in law, computer science, information technology or security, business administration, or a related field required.
Advanced degree (e.g., JD, MBA) preferred.
Professional certifications such as CIPP, CIPM, or similar are highly desirable.

Overall Experience

Minimum of 15+ years of experience in privacy, data protection, or compliance roles required.

Directly Related Experience

5+ years of experience in a senior leadership position required.
Proven track record of developing and implementing privacy strategies in a complex organization.
In-depth knowledge of US/states privacy laws and regulations such as CCPA, CPRA, HIPAA, etc.
In-depth knowledge of International Privacy Standards such as GDPR and ISO 27701
Familiarity with Canadian and Mexican privacy laws and regulations.

Skills

Ability to manage department level teams.

Ability to manage and direct resources.

Ability to plan, coordinate, and direct in a complex organizational environment.

Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.

Strong analytical and problem-solving skills with a keen attention to detail.

Competencies

Care for People

Chase Excellence, Every Day

Dare to Push Boundaries

Empower People to Act

Move Further, Together

Pay Range

$174,282 - $260,007

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Sr. Data Privacy Manager (Irvine, California, US, 92606)

Status

Exempt

Summary

The Sr. Data Privacy Manager oversees daily data privacy operations across all Kia North America affiliates, ensuring compliance monitoring, proper handling of data subject requests, and accurate recordkeeping is taking place according to company policies and best practices. Implement data protection strategies and internal controls to prevent data misuse while ensuring adherence to data privacy policies. Develop and deliver employee training, maintain privacy documentation, and conduct internal audits to identify compliance gaps.

Support Data Protection Impact Assessments (DPIAs) with Legal team and participate in IT projects, system architecture reviews, and PII processing contracts. Ensure vendor agreements include data privacy protections and monitor third-party compliance. Collaborate with IT, Information Security, Legal, and HR teams to implement privacy measures and support regulatory inquiries. Work with the Customer Care team in handling PII-related complaints, investigations and resolution management.

Major Responsibilities

1st Priority - 20%

Operational Privacy Oversight

Manage day-to-day data privacy operations, including recordkeeping and compliance monitoring.
Ensure proper handling of data subject requests (e.g., access, deletion, or modification).

2nd Priority - 20%

Policy Implementation

Implement data protection strategies and compliance frameworks while monitoring adherence to data privacy policies across departments
Establish an internal control and monitoring system to prevent the leakage, misuse, and abuse of personal information

3rd Priority - 20%

Training & Documentation

Develop and deliver privacy training materials for employees.
Maintain records of processing activities and ensure documentation accuracy.

4th Priority - 20%

Audits & Assessments

Conduct internal audits to identify gaps in privacy compliance.
Support Legal with the DPIA (Data Protection Impact Assessments) for new projects or business initiatives.
Monitor IT projects to ensure compliance with relevant regulations while reviewing system architecture based on the PII life cycle

5th Priority - 10%

Vendor & Contract Review

Review and manage vendor agreements, ensuring data privacy clauses are included and enforced, while overseeing contracts related to the outsourcing and delegation of PII processing.
Monitor third-party compliance with the organization's data protection requirements.

6th Priority - 10%

Privacy Program Support

Collaborate with IT, Information Security, Legal, and HR teams to implement technical and organizational measures that demonstrate reasonable security procedures and practices are in place in accordance with privacy regulations.
Support the Data Privacy Director and Legal in responding to regulatory inquiries and investigations.
Assist the Customer Care team in managing customer PII matters and develop a structured process for handling customer complaints related to PII processing and protection.

Education/Certification

Bachelor’s degree in law, computer science, information technology or security, business administration, or a related field required
Advanced degree preferred.
Certification in data privacy (e.g., CIPP/E, CIPM, or equivalent) preferred.
One or more of the following cybersecurity certifications are highly desired:
- Certified Information Systems Security Professional (CISSP)
- Certified Information Security Manager (CISM)
- Certified in Risk and Information Systems Control (CRISC)

Overall Experience

Minimum of 8 years of experience in privacy, data protection, or compliance roles.

Directly Related Experience

Minimum of 8 years of experience in privacy, data protection, or compliance roles.
Proven track record of developing and implementing privacy strategies in a complex organization.
In-depth knowledge of US/states privacy laws and regulations such as CCPA, CPRA, HIPAA, etc.
In-depth knowledge of International Privacy Standards such as GDPR and ISO 27701
Familiarity with Canadian and Mexican privacy laws and regulations preferred.

Skills

Ability to interpret and apply privacy regulations in a business context.

Excellent written and verbal communication skills.

Strong organizational and project management skills.

Competencies

Care for People

Chase Excellence, Every Day

Dare to Push Boundaries

Empower People to Act

Move Further, Together

Pay Range

$105,532 - $146,708

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Business Systems Manager, ERP Integration (Irvine, California, US, 92606)

Status

Exempt

Summary

Under the direction of Digital Technology Management, the Business Systems Manager – ERP Integration is responsible for the daily operations of Kia North America business-to-business (B2B) enterprise systems including employee, dealer and consumer facing systems. Solves business problems by analyzing requirements; designing computer programs; recommending system controls and protocols.

The Business Systems Manager works closely with various business units and IT service providers to devise optimal solutions for various short-term and long-term enhancements, bug fixes, implement changes, and functional requirements to technical specifications. This position will also provide valuable insights for optimizing user experiences, leveraging best enterprise system practices, creating program governance, and guiding stakeholders through program innovation strategy, risk analysis, and systems integration.

This position provides operational and functional administration of the enterprise systems to leverage efficiencies between systems and processes to support the evolving business needs of Kia and North America regional initiatives of Sales and Manufacturing entities. This role will be responsible for the development and delivery of business requirements, solution scope, testing, training, business support, key performance indicators and data analysis for continuous process improvements.

Major Responsibilities

1st Priority - 30%

Support B2B enterprise systems and projects in support of company’s short-term and long-term business strategy. Works with key business and IT stakeholders in implementing systems solutions and integrating best practices into technology platform. Ensures overall health of the enterprise system to best support business priorities, internal and external stakeholders, and provides Level 2 systems support.

2nd Priority - 30%

With in-depth understanding of Kia Sales, Finance and manufacturing support key business and IT stakeholder priorities. Also, collaborate with business and IT partners at regional and global headquarters to ensure projects and enhancements are implemented in a way that maximizes the business value. Perform business requirements analysis within the context of internal and external facing systems and content management systems; Assists in the development of best practices to improve business processes, system solutions, business intelligence, workflow and process flow diagrams.

3rd Priority - 25%

Defines project requirements and support business users throughout the project life cycle including scope definition, design review and User Acceptance Testing. Monitors project progress, resolve project issues, publish progress reports and recommending actions to remediate risks.

4th Priority - 15%

Oversee the life cycle of changes to business systems and maintain detailed documentation. Performs adhoc data analysis and create reports for business users.

Education/Certification

Bachelor’s degree or comparative experience with emphasis on automotive systems required
Advanced degree and/or certification(s) in Business Analysis, Project Management, Information Technology or Digital Transformation

Overall Experience

7+ years of experiences with ERP systems such as SAP, for configuration management, issue resolution, report generation and third- party application interface setup with automotive industry.

Directly Related Experience

7+ years of experience in supporting post-implementation operations
Experience in Sales, Finance and Manufacturing modules of SAP
Experience in working as a techno-functional leader handling multiple stakeholder

Other Requirements:

Must be proactive, self-motivated, and lead team to multiple concurrent solutions.

Skills

Ability to assess systems support operations and lead process improvement.

Ability to manage external vendors in the development and delivery of related products, programs, and services.

Excellent customer service ability and strong verbal and written communication skills

Requires high-level organizational, planning, analytical, and technical skills.

Competencies

Care for People

Chase Excellence, Every Day

Dare to Push Boundaries

Empower People to Act

Move Further, Together

Pay Range

$105,533 - $146,709

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Associate Counsel (Irvine, California, US)

Status

Exempt

Summary

The Associate Counsel is responsible for providing in-house legal advice and services relating to vehicle warranty (lemon law) claims and for advising and collaborating with the company’s consumer affairs team to provide the best possible ownership experience for Kia customers. The Associate Counsel will assist senior attorneys to handle certain product liability matters and will assist with related regulatory matters and legislative initiatives when necessary. You will collaborate with an experienced group of in-house lawyers and paralegals and will coordinate directly with Kia’s outside legal counsel and parent company. As an integral part of the team, the Associate Counsel will proactively assess legal risks and provide advice that will provide substantial benefits to the organization.

Together with other legal department team members, you will handle a variety of internal matters and general litigation when needed. The position will interact with and advise team members at all levels and will gain a broad understanding of the automotive industry. You must have the ability to adjust to changing circumstances and willingness to cross-train in other practice areas.

Major Responsibilities

Priority 1st - 70%

Provide legal advice and services relating to vehicle warranty (lemon law) claims and collaborate with Kia’s consumer affairs team to provide the best possible ownership experience to Kia customers.

Priority 2nd - 15%

Assist senior attorneys with product liability, regulatory, and legislative matters.

Priority 3rd - 15%

Handle general internal advice and litigation in non-warranty areas as needed.

Education/Certification

Juris Doctor from an ABA-accredited law school
Admitted to California State Bar

Overall Experience

5-7 years top-tier law firm or in-house experience preferred
Experience in automotive warranty, product liability, and e-discovery areas preferred
Technical or engineering background or training preferred

Directly Related Experience

None provided

Skills

Ability to create timely and insightful executive reports and analysis

Demonstrate managerial, organizational, and interpersonal communication (verbal and written) skills.

Mastery of standard office software (Microsoft Office) and ability to learn other company software systems

Competencies

Care for People

Empower People to Act

Chase Excellence, Every Day

Move Further, Together

Dare to Push Boundaries

Pay Range

$146,776 - $205,403

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Product Manager (Irvine, California, US, 92606)

Status

Exempt

Summary

Connected experience is key to overall vehicle ownership experience. As Kia gears towards providing a world class connected solution, the Product Manager will play a key role in driving the product engagement with the customers and also ensure our offering is competitive and centered towards a personalized customer experience. The Connected Car Product Manager will support the development of product strategies to increase engagement with the Kia brand and manage operations in the new business areas of connected car products and services. The position is on Kia’s Connected Car and Mobility Team reporting to a Sr. Product Manager.

This role will support various Connected Car initiatives and be responsible for duties such as developing product strategies; evaluating and developing new partner collaborations; defining product pricing; driving customer research for product feedback and satisfaction assessment; conducting competition benchmarking; and identifying opportunities to build and improve new and existing connected car products and services.

This role may also be responsible for additional operational activities such as engaging with other departments and ensuring quality concerns and customer issues are address. Engagements with other departments may include working with the Marketing team for product marketing; developing product training material for Sales and Training teams, and working with the Finance Team for budgeting matters. Quality management may include monitoring of issues and incidents to ensure they are addressed within defined SLAs; developing mid and long range resolution plans, and ensuring quality standards (internal and industry standards) are met.

Major Responsibilities

1st Priority - 20%

Manage new services ideation, customer research, discussion with HQ, vendors, competition benchmarking, and other sources. Translate customer problems into new connected car products, features, and services.
Support product and market fitment assessments and develop innovative proposals including business case, implementation cost, and time estimate.
Successfully seek approvals from management to translate the proposal into a project.

2nd Priority - 15%

Manage feature/service launches from concept to launch and post-launch support.
Develop the product concept and write business requirements for the engineering team. Identify and prioritize product features that will deliver the most value to customers. Prioritize and deprioritize features as needed to ensure timely and high-quality product releases.
Collaborate with engineering, build and iterate new capabilities to deliver quality products and experiences.
Serve as the key point of contact for developers, and user acceptance testing (UAT) resources to ensure proper implementation of requirements.
Work closely with cross-functional partners including Marketing, Sales & Service Operations, Customer Care, and Legal. Present the business goals, build consensus and gain support on the product, sales strategy, legal compliance, and post launch customer support.

3rd Priority - 10%

Solve complex business problems, support data-driven decision-making by developing business and financial models using Excel, and perform various analyses like revenue forecasting, cost-benefit analysis, ROI, and other ad hoc analyses.
Monitor and report on KPIs and the effectiveness of marketing initiatives to the management team and use data to create future marketing strategies.

4th Priority - 15%

Customer & Program risk management from quality standpoint. Develop program health KPIs and ensure the compliance with partners and affiliates
Periodically collect product and service usage data from all the different sources. Translate data into relevant and useful stories depending on the roles of the target team and support them to improve or build new products and services.
Develop and manage simple business intelligence solutions or self-service tools like Power BI/Tableau for the data needs of the connected car team

5th Priority - 10%

Budget Planning and Cost Recovery

6th Priority - 30%

Actively work towards exceeding the conversion targets for the connected services business streams.
Proactively analyze data, identify opportunities, develop promotional programs, and run campaigns to meet business goals for different streams of products and services.
Leverage consumer and market insights to tap into new opportunities and deepen existing markets.
Using analytics and customer segmentation – develop and measure marketing funnels to enhance engagement, click-through, and conversion.
Monitor and report on KPIs and the effectiveness of marketing initiatives to the management team and use data to create future marketing strategies.

Education/Certification

Bachelor’s degree or equivalent work experience required.
Master’s in Business Administration and/or Bachelor’s degree in Computer Science Engineering preferred.
PMP preferred
Certified Product Owner Certification preferred

Overall Experience

10+ years of overall industry experience
5+ years of experience as a Management Consultant or Product Management with emphasis on software, data-based services, and/or mobile and IOT platform development and management
3+ years of experience with data driven business planning and strategy. This includes developing finance and cost models including revenue planning and forecasting
Experience in tracking metrics associated with system usage and user behavior and deriving actionable improvements.
Knowledge in building out customer research processes and reporting findings to business and product management.
Experience in presenting the high-level picture to Executives and go into details with Developers and operations team.
Project management experience with ability to successfully manage multiple projects simultaneously.

Directly Related Experience

Must possess Advanced PowerPoint skills and basic Power BI/Tableau data visualization tools.
Exceptionally strong Excel modeling skills.
Should have proven track record for developing customer facing content and messages.
Experience in tracking metrics associated with system usage and user behavior and deriving actionable improvements.
Knowledge of any campaign management tool is a plus.

Position Requirements:

Occasional travel may be required domestically and/or internationally.
May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays.
Perform other duties as assigned.

Skills

Strong analytical skills - Ability to quickly absorb customer requirements.

Knowledge of any campaign management tool is a plus.

Knowledge of UX/UI design principles and mobile app usage/behaviors is a plus.

Fluency in developing product specs and writing user stories.

Excellent verbal, written communication and presentation skills are a must.

Agility and flexibility to deal with ambiguity and comfortable working in a dynamic and fast-paced environment.

Ability to make sound judgments based on tradeoffs of complex problems, stakeholders, and constraints.

Ability to develop and implement post-launch product monitoring plans to ensure product expectations met.

Ability to lead cross-functional teams (internal and external) to project completion.

Ability to work in a fast-moving agile environment and create a balance between multiple competing priorities.

Competencies

Care for People

Chase Excellence, Every Day

Dare to Push Boundaries

Empower People to Act

Move Further, Together

Pay Range

$101,964 - $137,619

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Business Systems Analyst, Marketing Systems (Irvine, California, US, 92606)

Status

Exempt

Summary

Under the direction of Digital Technology Management, the Business Systems Analyst is responsible for the daily operations of Kia America business-to-business (B2B) enterprise systems including employee, dealer and consumer facing systems. Solves business problems by analyzing requirements; designing computer programs; recommending system controls and protocols.

The Business Systems Analyst works closely with various business units and IT service providers to devise optimal solutions for various short-term and long-term enhancements, bug fixes, implement changes, and functional requirements to technical specifications. This position will also provide valuable insights for optimizing user experiences, leveraging best enterprise system practices, creating program governance, and guiding stakeholders through program innovation strategy, risk analysis, and systems integration.

This position provides operational and functional administration of the enterprise systems to leverage efficiencies between systems and processes to support the evolving business needs of Kia America (KUS) and retailer network. This role will be responsible for the development and delivery of business requirements, solution scope, testing, training, business support, key performance indicators and data analysis for continuous process improvements.

Major Responsibilities

1st Priority - 30%

2nd Priority - 25%

Perform business requirements analysis within the context of internal and external facing systems and content management systems; Assists in the development of best practices to improve business processes, system solutions, business intelligence, workflow and process flow diagrams.

3rd Priority - 25%

4th Priority - 20%

Oversee the life cycle of changes to business systems and maintain detailed documentation. Performs adhoc data analysis and create reports for business users.

Education/Certification

Bachelor’s degree or equivalent experience required. Experience in Automotive CRM or customer journey process is preferred.
Advanced degree and/or certification(s) is preferred in Business Analysis, Project Management, Information Technology or Digital Transformation
Salesforce Marketing Cloud Certification preferred.

Overall Experience

5 years of Business Systems Analysis experience and at least 2 years of experience in technology such as SQL, Power BI (Business Intelligence) or Tableau.

Directly Related Experience

Minimum 2 years of prior experience in Salesforce Marketing Cloud required.
Experience with cloud-based Content Management platforms is desired.
Prior experience in supporting and collaborating with the business and external vendors on implementing digital sales and marketing projects.
Exposure to Project Life Cycle Management and Systems Development Life Cycle.

Other:

Must be proactive, self-motivated, and lead team to multiple concurrent solutions.
Other duties as assigned.

Skills

Ability to assess systems support operations and lead process improvement.

Ability to manage external vendors in the development and delivery of related products, programs, and services.

Excellent customer service ability and strong verbal and written communication skills

Requires high-level organizational, planning, analytical, and technical skills.

Competencies

Care for People

Chase Excellence, Every Day

Dare to Push Boundaries

Empower People to Act

Move Further, Together

Pay Range

$74,859 - $100,227

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Sr. Product Owner (Irvine, California, US, 92606)

Status

Exempt

Summary

Primary responsibility is to collaborate with Product Managers to support new Connected Car products/feature development and act as a liaison between product management and engineering teams. Understand who the customers are and what they care about, using research, interviews, competitive analysis, and other tools to help identify what resonates best with them and serve as subject matter expert transferring knowledge about markets, users and products to the product management team. Translate the knowledge into value proposition for the product to clearly articulate advantage over competitors to the market.

Create product content, such as sales and specification documentation. In addition, case studies, website copy, product videos, catalogs, web pages, and educational articles that articulate the benefits of our products to the world. Ensure that all product content is accurate and error-free across the functions of the organization.

Major Responsibilities

1st Priority - 25%

Work closely with Product Managers to create and maintain a product backlog by assessing the business impact. Support the product release plans and expectation setting for delivery of new functionalities.

Elaborate user stories for new features, assess value, develop cases, prioritize user stories, by aligning with product strategy, vision and growth opportunities.

2nd Priority - 25%

Collaborate with product management team and support new product/feature development including concept development, business process documentation, coordination with internal teams and proposal preparation for presentation to the management.

Support existing connected car products by constantly tracking customer issues and improve the resolution time. Identify issues that can be translated into product improvements and provide recommendation to the product managers.

Develop the competitive product comparison guide for use in positioning against similar offerings from other organizations.

3rd Priority - 20%

Collaborate with cross functional teams to produce and maintain, uniform and relevant content for target buyers aligning with the product launch timelines.

Support content development that can be used on product web pages, in marketing collateral, dealer shows and demo videos.

4th Priority - 15%

Proactively identify opportunities and execute campaigns through tools like Adobe Campaign, including understanding new campaign requirements, quality control and production execution. Track and monitor campaign results, resolve issues and report status to the product management team.

5th Priority - 15%

Proactively identify areas for market and customer research and coordinate with research team to gather data and insight about target personas, user experience, product needs, customer pain points, loyalty and the purchasing decision process for the product.

Conduct customer, dealer personnel interviews (win/loss, product improvements).

Education/Certification

Bachelor’s degree or equivalent work experience required.
MBA degree a plus

Overall Experience

10+ years’ experience in product marketing. Experience in IOT products highly preferred.
Agile Product Owner certification preferred.

Directly Related Experience

Technical product category experience preferable
Adobe Campaign Management tool experience a plus
Experience in presenting to Executives, IT Management and Developers
Experience in tracking metrics associated with system usage and user behavior and deriving actionable improvements.
Experience in Connected/IOT product development a plus
Administrative duties with a focus on attention to detail and organization skills.

Position Requirements:

Occasional travel may be required domestically and/or internationally
May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays
Perform other duties as assigne

Skills

Excellent communication skills required (written and oral)

Proficient in MS Office, including Word, Excel, PowerPoint and Outlook.

Ability to multi-task, juggle competing demands, prioritize and work with other team members at all levels within the company.

Ability to maintain the utmost confidentiality on all matters

Knowledge of automotive product planning, dealership sales and service processes is a plus

Competencies

Adapting to Change

CHALLENGE - Solving Complex Problems

COLLABORATION - Building and Supporting Teams

CUSTOMER - Serving Customers

Championing Customer Needs

Communicating Effectively

Delivering High Quality Work

GLOBALITY - Showing Community and Social Responsibility

Entrepreneurial Thinking

Managing Resources

PEOPLE - Interacting with People at Different Levels

Pay Range

$87,317 - $121,409

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Service Engineer (Irvine, California, US, 92606)

Status

Exempt

Summary

The Service Engineering group works as part of the Kia North America Ownership Experience - Product Quality team to represent the voice of the North American customer in identification of vehicle quality concerns and development of countermeasures for Kia America’s vast dealership network. This team collaborates with various engineering groups in North America and/or Korea to turn this goal into reality.

Since the Service Engineer has strong influence over customer perception of Kia vehicle quality, competence and mastery of existing vehicle systems is necessary. This role will be heavily relied upon as a Subject Matter Expert (SME) for Kia vehicles in the U.S. market and lead emerging issues investigations. A strong foundation in conventional automotive disciplines along with the ability to make thorough and accurate assessments with minimal supervision will be required for success.

Major Responsibilities

1st Priority - 40%

Platform Management:

Subject matter expert for assigned platform(s).
Manage platform(s) by identifying, investigating, and analyzing product quality/service concerns related to Kia vehicle(s).
Reporting product quality/service concerns through Quality Information Reports (QIRs).
Review data sources such as warranty, Techline, Customer Care, and browse social media, and develop action plan for quality improvement as needed.
Validation of countermeasure effectiveness through analysis of available data sources, including comeback analysis.
Escalation of high priority issues to management for further review with Korean and/or North American engineering teams.
Support Kia America Techline and Customer Care with quality advice as needed to prevent comebacks and potential repurchase(s).

2nd Priority - 25%

Dealer Interface/Investigations and Dealer Facing Communications:

Coordination and preparation of publications, including, but not limited to: draft reviews, procedure/labor time assessments, confirmation of required service parts, and verification of affected population; including tracking of any potential comeback cases and/or cases after countermeasure.
Coordination of field investigations through potential quality concerns in collaboration with Korea/North American engineering teams, including but not limited to Kia Corporation (Kia HQ), Kia Georgia (KaGA), and Kia Mexico (KMX).
Support regular meetings with field personnel and monthly plant quality meetings.

3rd Priority - 20%

Customer Metrics Activities (IQS/VDS/CR):

Maintain and improve Kia America’s performance in studies such J.D. Power Initial Quality Study (IQS), J.D. Power Vehicle Dependability Study (VDS), and Consumer Reports Reliability Rankings.
Leveraging customer quality metrics (IQS/VDS) associated with assigned platform(s) to improve customer perception of quality, including, but not limited to: verbatim review, performance/trend assessment, ownership experience improvement proposals, and customer education material review.
Support customer clinic activities and leverage the voice of the customer for quality improvements.

4th Priority - 15%

Plant/Port Quality Audits (POD/POE):

Execution of product audits through a combination of plant audits (POD (Point of Entry)) as well as port audits (POE (Port of Entry)).
Collaborate with Port Service Engineering team to communicate and present findings with plant head of departments (HODs).

Education/Certification

Bachelor’s degree in engineering or equivalent experience required.

Overall Experience

Strong working knowledge of automobile technology, with the ability to perform hands-on diagnostic, mechanical and electrical work on vehicle systems
Strong analytical approach to problem resolution
SAS/SQL experience preferred

Directly Related Experience

5+ years automotive industry experience in quality assurance or engineering environment preferred

Position Requirements:

Must have a valid driver’s license. Position requires driving Kia company vehicles.
Occasional travel required domestically and/or internationally
May need to work additional hours outside of normal business hours

Skills

Ability to use common engineering measurement tools (ie. micrometers, dial indicators, digital volt ohm meters and oscilloscopes)

Ability to use common service garage equipment (ie. Vehicle lift, alignment equipment, A/C charging station, wheel mount/balance equipment, etc.)

Must be able to independently prioritize investigations and work assignments to best meet department and corporate goals and objectives with minimal supervision

Must be able to work under minimal supervision

Must have ability to make thorough and accurate assessments as to seriousness of problem conditions with minimal supervision

Strong technical writing capabilities and oral communication skills

Working knowledge of PC and software (minimum: MS Office intermediate level, in particular PowerPoint and Excel)

Competencies

CUSTOMER - Serving Customers

GLOBALITY - Showing Community and Social Responsibility

PEOPLE - Interacting with People at Different Levels

CHALLENGE - Solving Complex Problems

COLLABORATION - Building and Supporting Teams

Care for People

Empower People to Act

Chase Excellence, Every Day

Move Further, Together

Dare to Push Boundaries

Pay Range

$72,328 - $96,838

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

National Manager, Digital and Media (Irvine, California, US, 92602)

Status

Exempt

Summary

The Manager of Digital and Media will lead our media strategy, digital marketing, and social media efforts. This individual will play a pivotal role in shaping the Kia brand’s presence across all media channels in the U.S., driving innovation, and ensuring our strategies effectively engage and convert target audiences. The selected candidate will:

Lead National (Tier 1) and Dealer Marketing Group (Tier 2) strategy and planning for media buying, implementation, management and tracking, ensuring media plans support brand health and sales objectives.
Drive all media planning and development for vehicle launch and sustainment/always-on marketing campaigns across the Kia lineup.
Oversee digital and social media (organic and paid) planning, strategy, execution and creative development to achieve industry leading media campaigns.
Lead planning and measuring of media KPIs and ROI, generating actionable insights to improve media effectiveness and efficiency.
Fulfill the important role of enabling Kia America, Inc. (KUS) to maximize effectiveness and efficiency in its marketing efforts and investments.

Major Responsibilities

1st Priority - 25%
Media Strategy and Planning: Lead media planning development from initial segment/product/customer analysis to product positioning, Media strategy and mix; includes coordination and communication w/ all agency partners. This role is responsible for considering the overall business perspective, ensuring decisions are not solely driven by individual campaigns.

2nd Priority - 25%
Digital Marketing and Social Media: Lead development and execution of KUS digital and social media strategies; oversee development and delivery of digital and social creative.

3rd Priority - 15%
Leadership and Collaboration: Demonstrating collaboration, empathy and excellent communication skills, inspire and lead a team of KUS Marketing professionals and agency partners in delivering work that is efficient, effective and performative.

4th Priority - 25%
Measurement and Reporting: Partner with KUS and Kia North America (Kia NA) analytics team members and agency partners to deliver consistent, actionable reporting on media performance. Ensure KPIs and targets are clearly set prior to campaign deployment to enable thorough reporting and timely optimization recommendations. This role is responsible for analyzing consumer behavior based on overall marketing data and providing support to leaders in making data-driven decisions

5th Priority - 10%
Innovation and Change Management: Advocate for innovation in media strategies by exploring new channels, ad formats, and audience targeting capabilities.

Education/Certification

Education:

Bachelor’s degree or equivalent work experience required.
Masters or equivalent work experience preferred.

Overall Related Experience:

Minimum 10+ years client or agency side experience, with mix of relevant experience within media strategy/planning, digital marketing, social media and performance marketing
Minimum 5 years of direct people management experience
The ideal candidate will have a passion for innovation, a data-driven mindset, and the leadership skills to drive impactful campaigns that elevate our brand and engage our consumers.

Other Requirements:

Occasional travel may be required domestically and/or internationally.
May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays.
Perform other duties as assigned.

Overall Experience

Minimum 10+ years client or agency side experience, with mix of relevant experience within media strategy/planning, digital marketing, social media and performance marketing
Minimum 5 years of direct people management experience
The ideal candidate will have a passion for innovation, a data-driven mindset, and the leadership skills to drive impactful campaigns that elevate our brand and engage our consumers.

Directly Related Experience

Comprehensive understanding of various media channels including broadcast, streaming, digital, social, print, radio and OOH
Strong ability to interpret data, analyze campaign performance and draw actionable insights to optimize media strategies
Strong working knowledge of Digital, Mobile and Social Media advertising mechanisms and processes.
Proven track record of leading large omnichannel media campaigns and driving measurable results
Demonstrated ability to effectively lead and inspire multiple agency teams
Budget management experience

Skills

Ability to effectively champion innovation and new ways of thinking within an environment that has fixed governance processes and procedures

Proficient in Microsoft Word, Excel, PowerPoint

Strong analytical/mathematical & strategic sense/skills

Strong oral and written communication & presentation skills

Working knowledge of marketing analytics and reporting tools and resources, including Google Marketing Platform (GMP), Google Cloud Platform (GCP), Sprinklr and other marketing solutions.

Competencies

Care for People

Chase Excellence, Every Day

Dare to Push Boundaries

Empower People to Act

Move Further, Together

Pay Range

$135,501 - $195,490

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Sr. State And Local Tax (SALT) Manager (Irvine, California, US, 92606)

Status

Exempt

Summary

Sr. State and Local Tax (SALT) Manager will be responsible for (1) overseeing complex state and local income tax compliance (including foreign & domestic subsidiaries), (2) overseeing sales & use tax compliance and property tax returns, (4) developing and implementing SALT strategies to minimize tax liability and ensure compliance, including nexus determinations, taxability analyses, (5) researching on state tax legislation, apportionment, revenue sourcing, and other SALT issues, and analyzing tax implications, (6) providing mentoring and career guidance for the tax team members, (7) continuously assessing and making business/process improvement recommendations and collaborate with other business units.

Major Responsibilities

1st Priority - 30%

State and Local Tax Compliance

Manage state and local corporate income and franchise tax return preparation and review processes.
Manage indirect tax return preparation and review processes, including sales and use tax returns, gross receipts tax returns, and property tax returns.
Manage lemon law sales tax refund claim preparation and review processes.
Support quarterly and annual US corporate tax provisions.
Support the quarterly estimated tax and extension calculations and ensure timely and accurate payment of state and local taxes.
Coordinate with external advisors and tax authorities to address complex tax issues and ensure compliance with state and local tax requirements.
Manage the state and local tax audits and voluntary disclosure agreements (VDAs), if necessary
Prepare various tax reporting requested by Kia HQ and Kia NA.

2nd Priority - 20%

State and Local Tax Audits and Notices

Represent the company in SALT audit matters with government agencies.
Research, analyze and respond to information requests from government agencies during tax audits.
Develop tax audit plans and strategies.
Maintain the tax audit tracker and provide timely updates to management.
Prepare a summary of the final audit results.
Implement the process to adhere the audit results.
Prepare protest letters and attend informal hearings/appeal meetings.
Manage all state and local tax notices, including preparing documentation, responding to inquiries, and resolving any issues or discrepancies.
Maintain the notice tracker and resolve them in a timely manner.

3rd Priority - 20%

State and Local Tax Planning and Strategy

Monitor changes in indirect tax legislative and regulatory tax law developments, assess the impact on the company and ensure timely implementation of necessary changes.
Identify tax planning opportunities to optimize the overall tax profile/cash flows and minimize the tax risks.
Conduct research on complex state and local tax issues, interpret applicable laws, and provide recommendations for compliance or tax-saving opportunities.
Manage tax planning and forecast, including timely communication to Treasury and Kia HQ.

4th Priority - 15%

Process Improvement and Automation

Review operational effectiveness of the tax department and all aspects of the tax process and controls.
Identify and implement process improvement for various tax workflows.
Contributes to process improvement through automation and technology implementation.
Identify opportunities to improve and streamline SALT processes to increase efficiency and reduce compliance risks.
Work with the finance and IT teams to implement tax technology solutions and ensure accurate data integration for tax reporting.

5th Priority - 15%

Department Leadership

Supervise, mentor, and develop staff members, fostering professional development and enhancing team performance.
Serve as a technical resource on state & local tax matters and advise other business units on various tax questions and issues that arise.
Other duties as assigned.

Education/Certification

Bachelor’s degree in accounting or related field of study required.
Advanced degree (Masters of Tax, JD and/or LLM) preferred.

Overall Experience

Experience with SAP.
Automotive industry experience preferred.

Directly Related Experience

10+ years of work experience in large multi-national corporations and/or Big 4 or large public accounting firm.
5+ years of supervisory experience.
Extensive knowledge of state and local tax laws, including those applicable to consolidated/combined returns.
Extensive knowledge of multi-state tax issues and apportionment rules.
Solid understanding and experience with state tax compliance, tax planning, tax analysis, and tax research.
Proficient in tax preparation and research software (e.g., OneSource, SOVOS, Avalara, Vertex, etc.)

Skills

Ability to lead, mentor, and supervise staff, with a commitment to continuous learning and professional development.

Ability to work independently, manage multiple projects, and meet deadlines in a fast-paced environment.

Excellent project management, organizational, and multi-tasking abilities.

Excellent written and verbal communication skills.

Strong analytical and research skills, with the ability to interpret complex tax regulations and conduct thorough research.

Competencies

Care for People

Chase Excellence, Every Day

Dare to Push Boundaries

Empower People to Act

Move Further, Together

Pay Range

$105,533 - $146,709

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Field Operations Specialist (Irvine, California, US)

Status

Exempt

Summary

This role is responsible for program and budget oversight, as well as project management, as it pertains to incentive programs administered by the Field Operations department. The position will manage the administration of all appropriate KUS/Kia NA channels, materials, and vendors through process improvement, development, communication and execution. This position supports all Field Operations incentive programs, including but not limited to Kia Performance Center (KPC, which includes Sales Elite), Field Staff incentives, and Retail/Dealer incentive programs. The position will also be responsible for conducting research and analyses, trending and benchmarking, and responsible for ongoing (daily, weekly, monthly) reporting and resource development to support Field, Region, and Dealer effectiveness. This position offers an ideal opportunity for expansion into the Field organization, so a desire for such development by the candidate is preferred. The Field Operations Specialist will serve as back-up in the absence of the Sr. Field Operations Manager.

Major Responsibilities

1st Priority - 35%

Oversee and manage the Kia Performance Center program and associated incentives, including the Sales Elite program, while supervising and coordinating activities with the vendor team. Ensure timely and accurate data management and incentive payments on a monthly/quarterly/annual basis. Develop and administer all internal and external communications related to the Kia Performance Center program, including program rules, training courses, incentive bulletins, and e-mail communications..

2nd Priority - 30%

Oversee, maintain, and administer $19 million-dollar budget related processes associated with the Field, Region, and Dealer- related incentives and programs. Act as the primary liaison with the Digital Technology Team, Tax, Finance, HR, the Field, and other relevant departments pertaining to all Dealership personnel and Field/Region incentive programs.

3rd Priority - 20%

Prepare and distribute all Sales & Field Operations reporting and dealer letters, as well as prepare ad hoc analyses, research, trending, benchmarking, Executive presentations, approval decks and any other Field and Dealer resources as needed. Manage ongoing content administration of all Sales & Field Operations systems, materials, resources, and libraries for Field and Dealer use.

4th Priority - 10%

Act as the main point of contact for inquiries from the Field, including responding to and resolving any issues raised in a timely manner.

5th Priority - 5%

Assist with the creation, implementation and facilitation of a sales training curriculum to improve overall knowledge and performance of KUS Field Manager and supporting Regional staff.

Education/Certification

Bachelor’s degree or equivalent work experience required

Overall Experience

5+ years’ experience in program/project management, business management or administration, customer service, or data analysis
2+ years’ experience in sales and/or operations

Directly Related Experience

Prefer candidates with OEM or vendor management experience

Position Requirements:

Occasional travel may be required domestically and/or internationally
May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays
Perform other duties as assigned
Valid driver’s license

Skills

Excellent MS Office suite skills (Outlook, PowerPoint, Excel).

Excellent attention to detail

High degree of accuracy and quality-control

Ability to create timely and insightful executive reports and analysis

Excellent communication skills - oral and written

Strong interpersonal skills

Proficiency with SAP, MicroStrategy and other industry data query tools (such as JDPA PIN and IHS Polk) is preferred

Strong organizational and time management skills.

Strong multi-tasking skills.

Competencies

Care for People

Chase Excellence, Every Day

Dare to Push Boundaries

Empower People to Act

Pay Range

$74,859 - $110,272

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Sr. Dealer Auditor (Irvine, California, US, 92606)

Status

Exempt

Summary

The Senior Auditor will be executing Dealer Incentive Audits, including planning, fieldwork, and reporting. This role will ensure that Dealer Incentive Audits are completed as assigned within time budget, that state laws are followed in respect to Dealer Incentive Audits, and ensuring through audits that dealers are complying with Kia America (KUS) sales policy and other incentive rules. This role will communicate Dealer Incentive Audit results to senior management and dealership personnel. The Senior Auditor will be seen as a positive helpful internal audit resource for dealers and regional management.

Major Responsibilities

1st Priority - 75%

Execute Dealer Sales Incentive Audits including, planning, fieldwork, and reporting. Ensure that Dealer Incentive Audits are completed as assigned within time budget. Ensure through audits that dealers are complying with KUS’s sales policy and other incentive rules. Ensure that KUS is in compliance with the various state laws concerning dealership incentive audits. Travel is expected up to 60% to 75%. Demonstrates leadership capacity utilizing available audit resources effectively to complete all Dealer Incentive Audits assigned from the Audit Plan within approved time budget. Select dealers for review using risk analysis. Follow department policy concerning the preparation of the audit justification document, proper notification(s) to the region and dealers for the pre-audit steps. Complete the audit with a written deliverable document that is shared with KUS management and the audited dealer. Communicate with KUS and dealer management. The Senior Auditor will be seen as a positive helpful internal audit resource for dealers and regional management.

2nd Priority - 10%

Develop/enhance audit techniques to help with the detection of dealer irregularities. These audits may have a large financial impact on KUS. Work with legal counsel to resolve disputes or prepare counsel for litigation/negotiations.

3rd Priority - 5%

Develop and/or enhance processes using the systems available. Work with KUS representative and HAEA to develop, enhance or correct systems as needed. Attend planning meeting as needed to provide Internal Audit perspective for new systems within KUS.

4th Priority - 5%

Maintain Internal Audit policy and procedure manual for dealer incentive audits. Update the manual with policy and procedural changes as they occur. Communicate the changes within the audit department. Assist with the annual audit planning and budget requirements.

5th Priority - 5%

Assist on Corporate/Vendor Audits as time permits.

Education/Certification

B.S. in Accounting, Business or equivalent work experience required.

Overall Experience

5+ years of Audit experienced in a corporate environment required.
Working experience conducting audits in the dealership environment is preferred.

Directly Related Experience

Automotive industry audit experience preferred.
Project management experiences a plus.

Position Requirements:

Travel is expected up to 60% to 75% domestically
May need to work additional hours outside of normal business hours

Skills

Excellent soft skills, communication, and professional demeanor while auditing dealerships.

Organization skill to work on several Dealer Incentive Audits at one time.

Knowledgeable to operate business desk top software (MS Windows applications).

Communicate clearly and persuasively in positive or negative situations with KUS manager and/or dealership management.

Listens and gets clarification

Responds well to questions.

Writes clearly and informatively.

Edits work for errors.

Presents numerical data effectively.

Motivate and positively influence co-workers.

Competencies

Chase Excellence, Every Day

Care for People

Dare to Push Boundaries

Empower People to Act

Move Further, Together

Pay Range

$79,596 - $106,543

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Cloud Security Architect (Irvine, California, US, 92606)

Status

Exempt

Summary

The Cloud Security Architect is responsible for ensuring Kia America (KUS) cloud-based information systems and data are protected from growing cybersecurity threats. This individual serves as the subject matter expert for cloud-based data protection strategies and works closely with related teams and affiliated IT companies. The Cloud Security Architect is engaged from the beginning of project planning through the full life cycle of a cloud solution including its eventual retirement. This architect also works to align KUS’s cloud strategy with the global strategy created by Kia HQ’s security team.

Major Responsibilities

1st Priority - 20%

Provides leadership to Kia America and affiliated IT companies on the design and implementation of cloud business solutions that protect sensitive company data when deployed into cloud environments (e.g., AWS, Azure, etc.).

2nd Priority - 20%

Conducts regular security assessments and audits on KUS cloud environments to identify security vulnerabilities and make recommendations to mitigate them.

3rd Priority - 20%

Ensures cloud security controls and compliance measures are implemented in accordance with local and global Kia guidelines, industry best practices and regulatory requirements (e.g., CPRA, HIPAA, ISO 27001:2022, etc.)

4th Priority - 20%

Conducts investigations and create detailed reports on security threats and incidents involving the cloud environment. Recommends solutions to executive leadership as required and leads related team members and partners to a resolution, helping them understand why measures need to be put in place.

5th Priority - 10%

Stays up-to-date with the latest trends and advancements in cloud security technology, regulations, and industry best practices. Continually updates cloud security plans, architecture, threats, vulnerabilities, and mitigation plans to ensure Kia’s policies and technology are keeping pace with developing technology and threats.

6th Priority - 10%

Consults with key stakeholders across all business departments and partners on information security matters.

Education/Certification

Bachelor's degree in Computer Science, Information Technology, or a related field required.
Relevant Certification(s) such as AWS Certified Security Specialty and Certified Cloud Security Professional (CCSP) preferred.

Overall Experience

7+ years of experience in IT security, with at least 3 years focused on cloud security required.

Directly Related Experience

Requires expert skills and extensive experience with Microsoft O365 and Azure cloud services as well as Microsoft security tools such as Azure Security Center, Azure Sentinel, and MS Defender.
Expert level experience with cloud security frameworks (e.g., AWS, Azure, Google Cloud) is required.
Experience implementing security standards (e.g., NIST, ISO 27001, CIS Top 18) is highly desirable.
Expert level hands-on proficiency with cloud security tools and technologies including network security, encryption, and identity management.
Experience working in a large, preferably multi-national corporations highly desirable.

Other Requirements:

Must be proactive, self-motivated, and lead team to multiple concurrent solutions.
Occasional travel may be required domestically and/or internationally
Perform other duties as assigned

Skills

Ability to analyze technical architectures and identify security vulnerabilities then remediation efforts.

Ability to demonstrate evidence recovery techniques, log data analytics, incident categories, IR event handling methodologies, intrusion detection systems, network protocol and packet analysis

Ability to manage external vendors in the development and delivery of related products, programs, and services.

Demonstrated leadership skills over technical and non-technical teams.

Excellent problem-solving skills and the ability to work under pressure.

Excellent verbal and written communication skills with the ability to communicate across all levels of an organization.

Expert level knowledge and understanding of the attack chain, adversary tactics, techniques, and procedures, emerging threats and vulnerabilities.

Solid understanding of secure application development, authentication and access control methods, and network security principles.

Strong organizational, planning, analytical, and technical skills.

Competencies

Care for People

Chase Excellence, Every Day

Dare to Push Boundaries

Empower People to Act

Move Further, Together

Pay Range

$95,000 - $133,000

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Field Technical Specialist (Pittsburgh, Pennsylvania, US)

Status

Exempt

Summary

The Field Technical Specialist (FTS) investigates, analyzes and repairs vehicle issues and conditions that occur in the field, and assists KUS and dealers in handling difficult vehicle technical concerns that cannot be resolved through day-to-day channels (i.e., Technical Assistance Center, DPSMs, RPSMs, etc.). The FTS provides the highest skill-level technical and diagnostic aptitude to the role. In addition, the FTS serves as the definitive resource on repairs and diagnostics to assist Service personnel at Kia dealerships. This position significantly impacts and contributes to the organization for improved customer/dealer satisfaction and provides important product quality data to company management.

Major Responsibilities

Priority 1st - 50%

Assist Kia customers, dealerships and KUS staff by performing or supervising effective vehicle repairs/inspections that are escalated through established processes.

Priority 2nd - 20%

Determine, assess and report the scope of technical issues with Kia vehicles occurring in the field via Field Product Quality Report or other reports as directed. Assists the Product Quality Department with special requests and/or visitors regarding technical issues. Provide technical testimony, as necessary, in arbitrations and trials involving KUS vehicles.

Priority 3rd - 15%

Provide and promote technical training, updates, information and assistance to Kia dealership personnel. Report to KUS management, team members and/or their affiliates (i.e., DPSM, RPSM, National CA staff, Legal Dept., Product Quality) regarding KUS vehicle quality and performance.

Priority 4th - 15%

Achieve & maintain ASE (A1, A2, A3, A4, A5, A6, A7, A8, L1, L3, L4) Certification & Kia FTS Certification as measured by completed course metrics through Kia University.

Education/Certification

Bachelor’s degree or equivalent work experience required
Completion and maintenance of all ASE (A1, A2, A3, A4, A5, A6, A7, A8, L1, L3, L4) Certifications throughout employment required.

Overall Experience

A minimum of four years automotive industry experience.

Directly Related Experience

Minimum two years hands-on type automotive technical representative.

Other Requirements:

Domestic travel is required while occasional travel may be required internationally.
May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays.
Perform other duties as assigned.
Must live in or able to relocate to the Pittsburgh, PA area.

Skills

Strong working knowledge of automobiles with ability to perform hands-on diagnostic, mechanical and electrical work on automotive systems.

Excellent written and oral communication skills.

Basic PC skills.

Competencies

CHALLENGE - Solving Complex Problems

COLLABORATION - Building and Supporting Teams

CUSTOMER - Serving Customers

GLOBALITY - Showing Community and Social Responsibility

PEOPLE - Interacting with People at Different Levels

Adapting to Change

Championing Customer Needs

Communicating Effectively

Delivering High Quality Work

Entrepreneurial Thinking

Managing Resources

Pay Range

$74,859.00 - $100,227

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Sr. Social Impact Manager (Irvine, California, US, 92606)

Status

Exempt

Summary

This role will develop, manage, lead and execute Kia’s Corporate Social Responsibility (CSR) Program and Diversity, Equality and Inclusion (DEI) Program. This includes the development and management of both Kia’s CSR and DEI strategy, their creation and implementation, and leading Kia’s overall CSR and DEI partnerships, programs and corporate philanthropy. The role will assure alignment with Kia’s corporate philosophy and values and implement strategy and action items to improve Diversity, Equality and Inclusion competencies throughout the company.

Major Responsibilities

1st Priority - 50%

CSR Strategy, Creation, and Implementation:
Establish the strategy for leading and executing the creation and implementation of Kia America’s (KUS) corporate social responsibility objectives, including program management, partnership development and benchmarking activities. Continue to enhance KUS’s Corporate Social Responsibility program to ensure it is sustainable and aligns with KUS’s business goals while demonstrating value to its stakeholders, customers, Team Members, communities, and partners.

2nd Priority - 50%

DEI Strategy, Creation, and Implementation:
Develop, execute and evaluate guiding principles for Diversity, Equality and Inclusion that are aligned with Kia Motors’ Corporate Philosophy and Values and position KMA among the leaders in this field.

Advise and represent the Company externally on all Diversity, Equality, and Inclusion-related matters, including but not limited to communications with (a) governmental entities and public organizations/agencies; (b) communities with national, regional and local reach; (c) private organizations/entities with special interests in Diversity, Equality and Inclusion matters. Drive organization in addressing these issues, make recommendations to policies, procedures, and organizational principles/business plans/etc.

Education/Certification

Bachelor’s degree in Business Administration/Marketing or equivalent work experience required.

Overall Experience

Minimum 7-10 years marketing experience. Can be a combination of any: agency, auto, CSR/DEI

Directly Related Experience

Automotive OEM experience preferred
Minimum 7-10 years CSR or DEI, operations and/or marketing experience at another organization
Working knowledge of basic database platforms.
Proven skills in developing consensus with internal and external stakeholders via business acumen focused communication.
Demonstrated success in a fast paced, high workload environment.
Demonstrated skills in collaboration, strategic thinking, analytics, written and verbal communications, organization, attention to detail, planning and innovation.

Skills

Ability to work with multiple stakeholders (internal and external)

Basic knowledge in data warehousing/database technology and CRM software solutions

Proactive leadership style

Proficient in MS Office, including Word, Excel, PowerPoint and Outlook.

Strong agency management and collaboration skills

Strong command of data sets, customer behavior, segmentation and modeling

Strong oral/written communication skills

Competencies

Care for People

Chase Excellence, Every Day

Dare to Push Boundaries

Empower People to Act

Move Further, Together

Pay Range

$108,209 - $156,133

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

EV Field Technical Specialist (Northern California, California, US)

Status

Exempt

Summary

The EV Field Technical Specialist (EV FTS) investigates, analyzes, and repairs vehicle issues and conditions that occur in the field with a primary focus on EV, PHEV, and Hybrid vehicles. Assists KUS and KIA dealers in handling difficult vehicle technical concerns that cannot be resolved through day-to-day channels (i.e., Techline, DPSMs, RPSMs, etc.). The EV FTS provides the highest skill-level technical and diagnostic aptitude to the role. In addition, the EV FTS serves as the definitive resource on repairs and diagnostics to assist Service personnel at Kia dealerships. This position significantly impacts and contributes to the organization for improved customer/dealer satisfaction and provides important product quality data to company management.

Major Responsibilities

1st - Through an established escalations process, assist Kia dealerships and KUS staff by performing or supervising effective vehicle repairs/inspections on Kia vehicles with a primary focus on EV, PHEV, and Hybrid vehicles. Serve as a Subject Matter Expert (SME) and the main point of contact for EV technical related inquiries within the FTS team. (50%)

2nd - Identify, assess, and report technical issues with Kia vehicles occurring in the field via established reporting processes and systems. Assists the Product Quality Department with special requests and/or dealer and port visits regarding technical issues. Assist the KUS legal department with vehicle inspections, depositions, arbitrations, and provide technical testimony, as necessary, in trials involving Kia vehicles. (20%)

3rd - Promote technical training, technical updates, technical /service information, and assist Kia dealership personnel. Report to KUS management, team members and/or their affiliates (i.e., DPSM, RPSM, National CA staff, Legal Dept., Product Quality) regarding Kia vehicle quality and performance. (15%)

4th - Achieve & maintain ASE (A1, A2, A3, A4, A5, A6, A7, A8, L1, L3) Certification & Kia FTS Certification as measured by completed course metrics through Kia University.(15%)

Education/Certification

Automotive EV vehicle certification required.
Bachelor’s degree, technical college degree, or equivalent work experience required.
Completion and maintenance of all ASE (A1, A2, A3, A4, A5, A6, A7, A8, L1, L3).

Overall Experience

A minimum of five years automotive industry experience.

Directly Related Experience

Minimum of three years of automotive technician experience.
Minimum of one-year automotive EV certified technician experience.

Other Requirements:

Domestic travel is required while occasional travel may be required internationally.
May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays.
Perform other duties as assigned.
Must live in or be able to relocate to the Northern California area.

Skills

Strong working knowledge of automobiles with ability to perform hands-on diagnostic, mechanical and electrical work on automotive systems, including strong working knowledge of EV, PHEV, and HEV vehicles.

Strong written and verbal communication skills.

Basic PC skills with a working knowledge of most common Microsoft applications (e.g., Outlook, Word, Excel, TEAMs).

Competencies

Adapting to Change

CHALLENGE - Solving Complex Problems

COLLABORATION - Building and Supporting Teams

CUSTOMER - Serving Customers

Championing Customer Needs

Communicating Effectively

Delivering High Quality Work

Entrepreneurial Thinking

GLOBALITY - Showing Community and Social Responsibility

Managing Resources

PEOPLE - Interacting with People at Different Levels

Pay Range

$74,859.00 - $100,227.00

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Retail Financial Analyst (Irvine, California, US, 92606)

Status

Exempt

Summary

A key participant in dealer Business Management systems and reporting, the Analyst is responsible to assist with and monitor dealer financial and performance analysis. This begins with the Dealer’s submission and accuracy of monthly financial statements, along with accurate dealer database information. The Analyst’s duties will include significant financial statement analysis, relevant data analytics, system audits, and dealer reporting to ensure compliance of the Accounting Manual and Kia operating standards. The Analyst will prepare monthly reports, executive presentations, ad hoc analysis, and independent industry research. The analyst will communicate with dealers on financial statement related items, operational compliance and overall performance. The Analyst will assist with Retail Development Department monthly cycle of accounting, billing, requisition and the annual dealer business plan submissions. This is a highly visible role that serves as a key liaison between the dealer network and our internal leadership teams. The Analyst must possess exceptional communication skills with the ability to engage professionally across all levels of the organization, be well organized, detail-oriented and have a natural curiosity for cause-and-effect on business performance.

Major Responsibilities

1st Priority - 35%

Support Dealers (Controllers/Business Managers) to submit accurate and on time monthly financial statements, which will in turn lead to database maintenance, KPI tracking, and monitoring dealer compliance to agreements and operating guidelines. Analyst will pro-actively call on dealers, to solicit outstanding financial statements, correct deficient reporting and advise on the Accounting Manual. Will require knowledge of the Business Management System, GAAP and the main functions of the dealership accounting reporting and close process.

2nd Priority - 25%

Work across the department and cross departmentally to ensure accurate and current dealer records. Assist management to improve the accuracy of financial reporting by employing simple account audits and review system validations . Track and monitor specific dealer’s or dealer group’s performance and provide recommendations. Assist in identifying and developing areas for improvement in KUS Accounting Manual, Financial Statement, Operating Guidelines and the Business Plan/Pro Forma.

3rd Priority - 20%

Perform data analysis, industry research (benchmarks) and reporting support for accurate and timely monthly financial reports and insightful performance analysis summaries as needed. Employ correlation analysis to determine KUS’s policies and program (as well as market conditions) effect on dealer performance and profitability.

4th Priority - 15%

Actively participate in Retail Development monthly accounting cycle for budget management, dealer billing, requisitions, vendor payment and program tracking. Provide planning and logistical execution support for various meetings and events as needed. Assist management with ad hoc administrative support, such as mail merge, record maintenance, process and procedures documentation, and updates to dealer files.

5th Priority - 5%

Respond to legal discoveries and request for composite statements and other dealer performance records.

Education/Certification

Bachelor’s degree in business management or related major from an accredited college/university or equivalent work experience required

Overall Experience

Minimum three to five years in accounting or financial analysis experience.
Automotive industry experience preferred (OEM or Retailer).

Directly Related Experience

Position Requirements:

Occasional travel may be required, though position is primarily Corporate – Office based.
May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays
Perform other duties as assigned

Skills

Superior organizational ability.

Excellent communication skills required (written and oral)

Advanced Excel and PowerPoint skills in Windows environment

Strong graphical skills for visual presentation (PPT) of performance metrics.

Good understanding of financial reporting, accounting systems and month-end close.

Ability to interpret dealership financial statements.

Ability to prioritize financial strengths and weaknesses

Competencies

Care for People

Empower People to Act

Chase Excellence, Every Day

Move Further, Together

Dare to Push Boundaries

Pay Range

$72,328 - $96,838

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Technical Analysis & Investigation Engineer (Irvine, California, US, 92606)

Status

Exempt

Summary

Major Responsibilities

1st Priority - 30%

Monitor and evaluate performance of Kia vehicles in the field for potential safety and reliability conditions. Conduct vehicle and component investigations then draft material for management review of potential safety defects that may require field action.

2nd Priority - 30%

Provide technical analysis support to Kia Customer Care team for customer claim defense and resolution. Provide notification to management of potential safety concerns.

3rd Priority - 15%

Perform post-crash and post thermal-event vehicle inspection to determine vehicle system status and operation. Provide vehicle inspection results for claim resolution.

4th Priority - 15%

Provide technical assistance to Kia Legal and outside counsel as required.

5th Priority - 10%

Review and assess NHTSA complaints and government investigations.

Education/Certification

BS degree in Engineering or Automotive Technology or equivalent work experience required.

Overall Experience

3-5 years of experience in automotive technical positions such as Automotive Engineering or in an engineering environment

Directly Related Experience

Strong working knowledge of automobiles with the ability to perform hands-on vehicle system performance assessments

Other Requirements:

Frequent domestic travel (25%) and occasional international travel required
May need to work additional hours outside of normal business hours as required
Perform other duties as assigned

Skills

Advanced knowledge of Standard PC Software such as Word documents and Excel spreadsheets.

Good analytical skills and attention to detail.

Working knowledge of statistical and in-life analysis using Weibull software.

Good written and oral communication skills.

Ability to work and communicate clearly with members of various KUS Departments.

Hands-on automotive technical knowledge of body, chassis, power train, brakes, electrical, and safety systems.

Competencies

Care for People

Chase Excellence, Every Day

Dare to Push Boundaries

Empower People to Act

Move Further, Together

Pay Range

$74,859 - $110,272

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Corporate Counsel - Franchise (Irvine, California, US, 92602)

Status

Exempt

Summary

Your primary focus will be providing legal advice to the company to improve all aspects of the performance and operation of Kia’s dealer network in the United States. In particular, you will develop policies and provide advice related to dealer establishment and transfer, dealer termination and wind-down, and dealership operations, including sales operations, distribution, service operations, dealership facility improvement and branding, and marketing.

In this position, you will work collaboratively with a group of in-house lawyers on projects and cases which influence multiple aspects of the business. You will also manage and work with outside counsel, as appropriate, to assist you in your areas of responsibility and collaborate with and interact with the company’s business leaders. As an integral part of the team, you will proactively assess legal risks and advise on decisions that will advance the company’s business.

Major Responsibilities

1st Priority - 30%
Work closely with executives and managers to achieve objectives related to the dealer network. This includes providing advice on dealer franchise law, and review and development of company policies related to network planning, dealer sales performance, dealer financial performance, dealer establishment, dealership transfers, dealership facility requirements, sales incentives, marketing, service and warranty operations, distribution, and customer service.

2nd Priority - 30%
Assist with the drafting of policy documents, letters, dealer agreements, and dealership performance reviews.

3rd Priority - 20%
Manage litigation, including risk assessment, case strategy, settlement, budgeting, discovery and other case management activities. This includes claims and defenses related to dealer add points, protests, terminations, bankruptcies, audits, etc.

4th Priority - 10%
Proactively address other legal matters as needed and work collaboratively with your colleagues, as appropriate.

5th Priority - 10%
Advise and train managers in many departments of the company related to dealer operations and legal issues.

Education/Certification

Juris Doctor from a top-tier ABA-accredited law school preferred
Experience from a top-tier law firm preferred
Admitted to California State Bar

Overall Experience

7-10 years top-tier law firm or in-house experience preferred
Experience in automotive industry is helpful
Direct experience in dealer franchise law is helpful but not required; Kia may provide substantive business and legal training for the appropriate candidate
Both transactional and litigation background is helpful

Directly Related Experience

N/A

Skills

Ability to create timely and insightful executive reports and analysis; outstanding writing and editing skills

Demonstrate managerial, organizational, and excellent interpersonal communication (verbal and written) skills, particularly in high-pressure situations

Mastery of standard office software (Microsoft Office) and ability to learn other company software systems as needed and as technology develops

Work collaboratively and cross-functionally with other in-house counsel team members in other legal areas to identify and resolve legal issues

Competencies

Care for People

Chase Excellence, Every Day

Dare to Push Boundaries

Empower People to Act

Move Further, Together

Pay Range

$177,401 - $257,195

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Sr. Digital Marketing Platforms & Innovation Manager (Irvine, California, US, 92606)

Status

Exempt

Summary

Lead, manage and drive growth of large digital, marketing programs, inclusive of planning, managing, and optimizing, creative development. Create industry leadership position for Kia Motors in web, mobile and digital activities by utilizing industry tools, analyses best practice and benchmarks. Provide guidance and direction to agency partners, vendors, budget oversight and processes as necessary to meet business objectives and maximize return on Kia digital investments. Develop and utilize analytics to drive strategies and program improvements.

Major Responsibilities

1st Priority - 30%

Lead Digital Innovation activities.

2nd Priority - 30%

Oversee Kia.com platform and web/mobile related projects.

3rd Priority - 40%

Manage program level operations, direct reports, and agency partners.

PERSONALLY PERFORMED DUTIES
Web/Mobile and Marketing Innovation

Lead implementation of initiatives, ensuring that digital solutions meet the needs of customers, drive efficiencies and cost savings while remaining scalable across the organization.
Guide and inspire future Kia innovation and identify opportunities to test and adopt emerging/evolving technologies to increase consumer engagement with Kia vehicles
Oversee kia.com operations and the future state roadmap for kia.com.
Work closely with and act as an SME on digital/innovation across Kia departments to ensure a unified and seamless customer experience journey with the Kia brand and our vehicles (both shopping and ownership)
Collaborate with and support Kia Headquarters in the development of global based digital platform enhancement programs

Program Management

Manage product launches, maintaining close coordination with sales, distribution, and marketing to ensure launch schedules stay in sync with product distribution, efficiently utilize marketing collateral, and align with campaign and strategy pillars
Manage direct reports roles and responsibilities, performance, growth, and output.
Manage backlog prioritization and efficient allocation of resources aligned to business objectives and impact
Monitor site health and performance and deliver on-going reporting with insights and recommendations to Executive Management

Education/Certification

Bachelor’s degree or equivalent work experience required
Master’s degree desirable

Overall Experience

8+ years’ experience in advertising, product marketing, sales, digital marketing, pricing, product and/or corporate planning, or consumer insights; automotive experience a plus.
5+ years’ experience in leading and/or managing digital marketing activities; experience developing and optimizing web and mobile based platforms strongly desired as is experience overseeing paid and owned digital/social platforms.

Directly Related Experience

Proven skills in developing consensus with internal and external stakeholders via business acumen focused communication.
Demonstrated success in a fast paced, high workload environment.
Demonstrated skills in collaboration, strategic thinking, analytics, written and verbal communications, organization, attention to detail, planning and innovation.

Skills

· Strong strategic planning & leadership development skills

Strong agency management skills

Proactive and entrepreneurial leadership style

Ability to develop, implements, and administer departmental goals, objectives, metrics and procedures for providing effective and efficient results

Strong PC Skills: Microsoft Office Tools: Word, Excel, Power Point and Office 365.

Strong budget planning & management skills

Excellent written and verbal communication skills.

Strong knowledge of social media platforms and online resources

Strong multi-tasking skills.

Excellent communication skills and interpersonal skills, both verbally and in writing.

Self-motivated

Competencies

Care for People

Chase Excellence, Every Day

Dare to Push Boundaries

Empower People to Act

Move Further, Together

Pay Range

$119,110 - $171,688
Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Regional Sales Manager (Phoenix, Arizona, US)

Status

Exempt

Summary

Manages, plans, organizes, directs, controls and prioritizes the activities of the District Sales Managers in all areas of their job responsibility (sales, distribution, marketing, merchandising, dealer development, business management, and sales-related customer satisfaction) in accordance with corporate and regional objectives. Activities involve coordinated effort with Regional Department Managers.

Major Responsibilities

Priority 1st - 50%

Manage and prioritize activities of all Regional District Sales Managers to ensure compliance with corporate and regional objectives & operating standards as to sales/distribution, marketing/merchandising, dealer development/business management activities.

Priority 2nd - 20%

Manage development and implementation of dealer/DSM action plans.

Priority 3rd - 15%

Investigate and ensure timely resolution of all dealer complaints and requests for assistance in the areas of sales/distribution, marketing/merchandising, and dealer development/business management.

Priority 4th - 10%

Prepare and maintain annual budget for area of responsibility. Develop regional dealer cash programs, sales manager programs to stay within the budget.

Priority 5th - 5%

Develop monthly, quarterly, biannual and annual sales forecasts in conjunction with Regional Distribution Manager; review dealer sales, inventory and vehicle shipments to ensure maximum balance of inventory.

Education/Certification

Bachelor’s degree or equivalent work experience and demonstrated skill are required

Overall Experience

Minimum 15 years of progressively responsible experience within the automotive industry at wholesale/retail levels

Directly Related Experience

A minimum of five years experience in a supervisory/managerial capacity at the regional staff management level involving dealer development, retail merchandising and distribution.

Skills

Above average presentation and negotiation skills

Excellent communication skills required (written and oral)

High level organizational, planning and analytical skills

Intermediate PC skills in a windows-based environment

Competencies

Care for People

Chase Excellence, Every Day

Dare to Push Boundaries

Empower People to Act

Move Further, Together

Pay Range

$135,501.00 - $189,796.00

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Regional Sales Manager (Parsippany, New Jersey, US)

Status

Exempt

Summary

Major Responsibilities

Priority 1st - 50%

Priority 2nd - 20%

Manage development and implementation of dealer/DSM action plans.

Priority 3rd - 15%

Investigate and ensure timely resolution of all dealer complaints and requests for assistance in the areas of sales/distribution, marketing/merchandising, and dealer development/business management.

Priority 4th - 10%

Prepare and maintain annual budget for area of responsibility. Develop regional dealer cash programs, sales manager programs to stay within the budget.

Priority 5th - 5%

Education/Certification

Bachelor’s degree or equivalent work experience and demonstrated skill are required

Overall Experience

Minimum 15 years of progressively responsible experience within the automotive industry at wholesale/retail levels

Directly Related Experience

A minimum of five years experience in a supervisory/managerial capacity at the regional staff management level involving dealer development, retail merchandising and distribution.

Skills

Above average presentation and negotiation skills

Excellent communication and presentation skills required (written and oral).

High level organizational, planning and analytical skills

Intermediate PC skills in a windows-based environment

Competencies

Care for People

Chase Excellence, Every Day

Dare to Push Boundaries

Empower People to Act

Move Further, Together

Pay Range

$135,501 - $195,490

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Litigation Counsel (Irvine, California, US, 92602)

Status

Exempt

Summary

The Litigation Counsel (the “Counsel”) is responsible for providing in-house legal advice and services relating to a variety of the Company’s claims and lawsuits, including vehicle warranty (lemon law), product liability, intellectual property, class action, and privacy. Working both independently and under supervision of senior in-house attorneys, the Counsel will manage complex litigation matters and related regulatory matters and legislative initiatives as necessary, using strategic thinking with a deep understanding of litigation processes and a proactive approach to risk management.

The Counsel will oversee outside legal counsel in strategies relating to litigation management, settlement/case resolution, and trial management.

The Counsel will also collaborate with and provide legal guidance to the various departments within the Company, including the Customer Care team to provide the best possible ownership experience for Kia customers. The position will interact with and advise team members at various managerial levels.

Major Responsibilities

1st Priority - 70%
Safeguard the Company’s legal interests by managing and providing in-house legal advice on claims and lawsuits relating to vehicle warranty (lemon law), product liability, intellectual property, class action, and privacy. This includes formulating and implementing litigation strategy, case management plans, managing discovery and overseeing outside legal counsel on litigation management, dispute and case resolution, and trial management.

2nd Priority - 15%
Provide legal guidance to internal departments, including Kia’s Customer Care team, to reduce potential litigation and risk to and to provide the best possible ownership experience to Kia customers.

3rd Priority - 10%
Provide reporting to the legal dept. and executives.

4th Priority - 5%
Other projects within the legal department as needed.

Education/Certification

Juris Doctor from an ABA-accredited law school
Admitted to California State Bar

Overall Experience

5-8 years top-tier law firm and/or in-house experience preferred
Prior experience in complex litigation required
Product liability, warranty, and/or automotive experience is a plus
Technical or engineering background and training is a plus

Directly Related Experience

N/A

Skills

Ability to create timely and insightful executive reports and analysis

Mastery of standard office software suites (Microsoft Office), e-discovery tools, and ability to learn other company software systems

Requires prior demonstrated managerial, organizational, and interpersonal communications (verbal and written) skills.

Competencies

Care for People

Chase Excellence, Every Day

Dare to Push Boundaries

Empower People to Act

Move Further, Together

Pay Range

$151,913 - $257,195

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Regional Parts / Service Manager (Downers Grove, Illinois, US)

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and time off starting at 14 days per year. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

Status

Exempt

Summary

The primary purpose of this position is to enthusiastically lead the region’s efforts toward attainment of regional objectives for Customer Satisfaction, Parts & Accessory sales, Warranty cost control, Service owner retention, parts inventory management, training, and other activities which support the sale of Kia products. Their role includes development and implementation of business plans, overseeing the utilization of Corporate programs, and guiding, developing, motivating and overseeing the effective performance of District Parts and Service Managers (DPSM), their respective dealers, and any other assigned employees.

Major Responsibilities

Priority: 1st - 35%

Customer Satisfaction - Assist in the design, implementation, and execution of Regional after sales activities to support customer satisfaction improvement.

Priority: 2nd - 20%

Parts & Accessories Sales- Design and/or implement Regional and Corporate fixed operations marketing and after sale support programs to contribute toward achievement of parts and accessory sales objectives.

Priority: 3rd - 20%

Warranty Expense Management – Oversee DPSM activities related to the monitoring of dealer Warranty Expense, ensuring compliance with policies & procedures, and implementation of corrective actions where necessary.

Priority: 4th - 15%

Service Owner Retention - Assist in the design, implementation, and execution of Regional after sales activities (i.e. dealer process improvements and marketing efforts) to support Service Owner Loyalty improvement.

Priority: 5th - 10%

Dealer Parts Inventory Management- Oversee DPSM activities related to the effective implementation and utilization of Dealer parts inventory management tools to enhance the quality of Dealer parts inventories.

Education/Certification

Bachelor’s degree or equivalent work experience and demonstrated skill are required
Master’s Degree preferred
Technical Certificates a plus

Overall Experience

6 to 8 years automotive experience, preferably in both retail and automotive manufacturer/distributors

Directly Related Experience

Wholesale (at the OE level) and retail (at dealership level) experience desirable

Skills

Demonstrated evidence of retailer operations and business, either formal education or automotive related experience.

Demonstrated ability to negotiate and resolve retailer and customer issues, consistent with KMA policies/procedures.

Advanced PC skills in a Windows environment (Excel, Word, and PowerPoint) required.

PC skills including Microsoft Word, Excel, Power Point

Must have excellent verbal and written communication skills

Competencies

Care for People

Chase Excellence, Every Day

Dare to Push Boundaries

Empower People to Act

Move Further, Together

Pay Range

$130,919.00 - $188,879.34

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Penetration Test Engineer (Irvine, California, US, 92606)

Status

Exempt

Summary

Under the direction of Information Security management, the Penetration Test Engineer is responsible for protecting Kia America (KUS) including subsidiaries from cyberattacks which can result in loss of sensitive data, harm to the company brand or disruption to business operations. This position will report to the Manager, Information Security and be a key member of the Information Security team.

This critical role will coordinate the information security reviews of company IT initiatives either directly or through IT service providers. This includes conducting security risk assessments, performing penetration tests, identifying threats and vulnerabilities, and presenting recommendations to address them.

The Penetration Test Engineer will take necessary actions and preventive measures, such as analyzing security system logs, to protect company information systems, including employee, dealer and consumer facing systems, from being compromised. This role will investigate the security vulnerabilities of company information systems and provide solutions and methods to remediate them. This role is also responsible for creating, updating, and testing the company’s incident response procedures for handling security events. This includes conducting regular table-top exercises to continuously improve the effectiveness of these procedures and minimize the recovery time and business impact of an actual security event. This role will work with internal and external parties to conduct forensic analysis to determine root causes and implement corrective and preventive plans.

The Penetration Test Engineer works closely with KUS business units and security service providers to develop optimal solutions for short-term and long-term enhancements of KUS’s security maturity.

Major Responsibilities

1st Priority - 70%

Conduct penetration tests against Kia America’s corporate web/business applications, servers, APIs, mobile apps, networks, cloud environments and connected cars.
Create detailed technical reports describing discovered vulnerabilities, approach taken to identify them, method to duplicate findings, vulnerability risk level and recommendations to mitigate the risks.
Oversee, or perform, all penetration test phases (Reconnaissance, Scanning, Vulnerability Assessment, Exploitation, Remediation and Reporting)
Stay current on new and emerging security threats and the security tools and methods necessary to mitigate them.

2nd Priority - 30%

Establish security incident response policies and procedures and conduct regular training.
Conduct table-top exercises to verify incident response procedures and documentation are effective.
In the event of a security event, lead the efforts to analyze logs and investigate details of the event to take appropriate actions

Education/Certification

Bachelor’s degree or comparative experience with emphasis on information security
Advanced degree and/or certification(s) in cyber security a plus

Overall Experience

8+ years of experience in an organization with mature security practices
3+ years of experience in conducting hands-on security penetration tests and vulnerability management. Experience working on Red Teams to identify vulnerabilities with Internet facing business systems is preferred.
3+ years of experience within information security incident response, cybersecurity, and/or IT risk management
Experience with conducting penetration testing on vehicles a plus
Substantial experience, and successes, in CTF competitions and/or bug bounty programs.
Familiar with security related regulations and compliance requirements
Familiar with the information security auditing process and evidence collection

Other:

Must be proactive, self-motivated, and lead team to multiple concurrent solutions.

Directly Related Experience

Skills

Skilled in leading cross-functional teams in responding to security events

Deep knowledge of IT and security infrastructure (Networks, Server HW & SW, Security Components (FW, IPS, IDS, EDS, etc.)

Skilled with automation and scripting (Python)

Advanced level of expertise with penetration testing tools (Burp Suite, Kali Linux, Metasploit, John the Ripper, Nmap, Wireshark, OWASP ZAP, Aircrack-ng, Tenable Nessus, and others)

Skilled in identifying application vulnerabilities (OWASP) and advising application teams on how to remediate them

Ability to manage external vendors in the development and delivery of related products, programs, and services.

Excellent customer service ability and strong verbal and written communication skills

Expert level knowledge and understanding of the attack chain, adversary tactics, techniques, and procedures, emerging threats and vulnerabilities.

Expert level knowledge of SIEM’s, how they work, how their value can be maximized and leveraged to mature monitoring and detection processes.

Requires high-level organizational, planning, analytical, and technical skills.

Competencies

Care for People

Chase Excellence, Every Day

Dare to Push Boundaries

Empower People to Act

Move Further, Together

Pay Range

$125,000 - $150,000

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Field Technical Specialist - Chicago, IL (Chicago, Illinois, US)

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and time off starting. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

Status

Exempt

Summary

Major Responsibilities

Priority 1st - 50%

Assist Kia customers, dealerships and KUS staff by performing or supervising effective vehicle repairs/inspections that are escalated through established processes.

Priority 2nd - 20%

Priority 3rd - 15%

Priority 4th - 15%

Achieve & maintain ASE (A1, A2, A3, A4, A5, A6, A7, A8, L1, L3, L4) Certification & Kia FTS Certification as measured by completed course metrics through Kia University.

Education/Certification

Bachelor’s degree or equivalent work experience required
Completion and maintenance of all ASE (A1, A2, A3, A4, A5, A6, A7, A8, L1, L3, L4) Certifications throughout employment required.

Overall Experience

A minimum of four years automotive industry experience.

Directly Related Experience

Minimum two years hands-on type automotive technical representative.

Other Requirements:

Domestic travel is required while occasional travel may be required internationally.
May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays.
Perform other duties as assigned.
Must live in or able to relocate to the Chicago area.

Skills

Strong working knowledge of automobiles with ability to perform hands-on diagnostic, mechanical and electrical work on automotive systems.

Excellent written and oral communication skills.

Basic PC skills.

Competencies

CHALLENGE - Solving Complex Problems

COLLABORATION - Building and Supporting Teams

CUSTOMER - Serving Customers

GLOBALITY - Showing Community and Social Responsibility

PEOPLE - Interacting with People at Different Levels

Adapting to Change

Championing Customer Needs

Communicating Effectively

Delivering High Quality Work

Entrepreneurial Thinking

Managing Resources

Pay Range

$72,328 - $96,838

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Litigation Paralegal (Irvine, California, US)

Status

Exempt

Summary

The Litigation Paralegal will be primarily responsible for supporting in-house attorneys in their management of litigation and will process, review and respond to consumer and commercial litigation and complaints involving Kia America. Key responsibilities include intake, tracking, reporting, investigation and analysis of litigation and pre-litigation matters; preparation of responses to and negotiation with adverse parties; coordinating with in-house and outside counsel and preparing discovery; management of subpoenas and records requests; communication of legal requests and issues to business units; and other duties as assigned. Ability to adjust to changing circumstances and willingness to cross-train into different litigation practice areas within the Legal Department preferred.

Major Responsibilities

1st Priority - 40%

Investigating facts, coordinating collection of discovery materials, conducting research and developing legal arguments

2nd Priority - 30%

Collecting, organizing and archiving pleadings and documents related to pending and completed cases

3rd Priority - 15%

Summarizing cases and providing reporting to the legal dept. and executives

4th Priority - 10%

Review and revise draft discovery responses

5th Priority - 5%

Other projects within the legal department as needed.

Education/Certification

Bachelor’s Degree
Paralegal certificate or equivalent

Overall Experience

5-8 years top tier law firm and/or in-house experience

Directly Related Experience

Prior experience with single plaintiff and class action litigation
Prior experience with automotive litigation helpful

Skills

Ability to create timely and insightful executive reports and analysis

Ability to work quickly and independently.

Mastery of standard office software (Microsoft Office) and ability to learn other company software systems

Requires prior demonstrated managerial, organizational, and interpersonal communications (verbal and written) skills.

Strong legal and factual analytical abilities.

Strong understanding of legal calendaring.

Thorough working knowledge of state and federal rules of civil procedure.

Competencies

Care for People

Chase Excellence, Every Day

Dare to Push Boundaries

Empower People to Act

Move Further, Together

Pay Range

$65,630.00 - $91,147

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Retail Operations Instructional Designer (Irvine, California, US)

Status

Exempt

Summary

Under the supervision of the Sr. Retail Operations Training Manager, the Retail Operations Instructional Designer will be responsible for designing, developing, and evaluating professional, outcomes-driven learning experiences and training curriculum aimed at non-technical automotive retailer personnel ensuring they have the skills and knowledge in the area of aftersales/fixed operations (non-technical service, parts, and warranty) functions. There may be the need for support in the area of sales training as well, such as new product training, to be determined by business needs. The Instructional Designer will perform these responsibilities with occasional guidance from the Retail Operations Training Manager.

Based on management direction, input from key stakeholders, and key business indicators, a needs analysis is performed by the Instructional Designer to determine if a training deficiency exists. This could include the areas of customer interaction, problem-solving, soft skills, and service excellence. If a skill or knowledge deficiency is determined, an appropriate training solution is proposed. The Instructional Designer then develops specific training goals and objectives, along with a training design and methodology proposal as a countermeasure to address the job performance deficiency. In the case of new product training, an internal assessment of the new technology and the anticipated skills and knowledge gap drive the course objectives, course content, and delivery method.

Major Responsibilities

1st Priority - 35%

Develop self-study and/or instructor-led performance-based engaging and learner-centered training solutions, including, but not limited to, instructor-led courses, eLearning modules, and job aids using print, video mobile and web-delivered mediums designed to improve the job performance of non-technical retailer service and parts (Fixed Operations) personnel.

2nd Priority - 25%

Facilitate instructor-led performance-based training solutions using video, multi-media, and web-delivered mediums designed to improve the job performance of non-technical service and parts retailer personnel(and sales personnel as needed)

3rd Priority - 15%

Conduct needs analysis to identify skill gaps and performance objectives and determine if a training deficiency exists and design/propose the appropriate solution to improve job performance.

4th Priority - 10%

When required, source vendors by developing RFPs and coordinating the purchase requisition and contract process. Oversee vendors in the development and delivery of goods and services.

5th Priority - 5%

Administer the vendor invoicing process for assigned projects, ensuring timely vendor payments, and the budget reconciliation process for all assigned projects outside of the yearly sales training program.

6th Priority - 5%

Conduct course validation and Train-the-Trainer sessions with the vendors as necessary to ensure accuracy of training material and transfer of knowledge to remaining training instructor staff.

7th Priority - 5%

Develop, specify, and acquire all supporting resources to enable the delivery of the training solution, such as vehicles, training locations, and other logistics.

Education/Certification

BA/BS degree in education related area, or strong language arts, or equivalent job experience.

Overall Experience

5-10 years of experience in designing, developing and/or delivering non-technical training in multiple delivery formats including face-to-face and virtual instructor-led, eLearning (web and mobile), video, and job aids
Strong working knowledge and experience with performance-based training and curriculum design preferred
Strong experience working in a Project Manager/Coordinator/Administrator capacity supporting a training/education/marketing vendor
Retail and/or OEM automotive experience (knowledge of dealership operations, automotive service) is a plus
Familiarity with customer satisfaction metrics, e.g. CSI, SSI, IQS and how training influences outcomes
Working or equivalent knowledge of automobile retailer operations (Sales, Service, Parts, Business Office)

Directly Related Experience

N/A

Skills

Strong project management and organizational skills

Strong multi-tasking skills.

Strong written and verbal communication skills.

Strong adaptability/flexibility skills

Strong interpersonal skills and consultation skills with the ability to develop and maintain key internal and external business relations

Ability to work cross-functionally with other business units

Proficiency in the following software: MS Word, MS Excel, MS PowerPoint (graphic design/desktop publishing/HTML a plus)

Must have a fundamental working knowledge of non-technical dealership operations

Ability to source and effectively oversee multiple vendors in the development of goods and services

Preferred: Technological aptitude in the emerging areas of Telematics, Mobile and Web Applications/Media

Competencies

Care for People

Empower People to Act

Chase Excellence, Every Day

Move Further, Together

Dare to Push Boundaries

Pay Range

$82,382.00 - $110,272.00

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Escalated Case Supervisor (Irvine, California, US)

Status

Exempt

Summary

The Escalated Case Supervisor is responsible for the supervision of the Escalated Case Administrator (ECA) team members as they work to resolve escalated cases in a timely manner in support of customer satisfaction and established policies and procedures, as well as administering their own casework and serve as a corporate representative in legal matters on occasion. The position works with customers, attorneys, dispute settlement entities, Attorney General offices, and others in resolving customer and vehicle service issues.

The Escalated Case Supervisor is also responsible for (1) daily case dispatch and reporting, (2) the development of necessary training, including “best practice” documents, to streamline the successful onboarding of new ECA team members and (3) providing one-on-one mentorship to team members as necessary.

The position significantly impacts and contributes to the organization through increased owner retention, improved customer/dealer satisfaction, identification & reporting of product quality issues and minimization of fiscal cost to KUS for non-compliance of any state or federal statutes.

Major Responsibilities

1st Priority - 50%

Supervise ECAs to ensure successful case administration & policy & procedure compliance by (1) daily case dispatch in a balanced manner, (2) monitoring the Daily Open Case & Active Case Reports to ensure follow up dates & status levels are appropriate & accurate, and intervene as necessary to provide additional support & direction, (3) developing & administering training & best practice reference materials, (3) providing one-on-one mentorship as necessary, and (4) taking supervisor escalation calls for resolution & identification of needed action within the team to avoid recurrence.

2nd Priority - 20%

Timely case management in accordance with established policy & procedure & any compliance date deadlines, including thorough case & vehicle history review & case documentation, and customer communication to understand their needs and find solutions as a customer advocate.

3rd Priority - 20%

Consult with and coordinate activities among Kia resources (Field Technical Specialist, Product Quality, District Parts and Service Manager, Parts, Legal Department) to successfully repair vehicles in a timely manner for both directly owned cases and cases owned by the ECA team.

4th Priority - 5%

Supervisor the timely and accurate administration of goodwill & vehicle repurchases in accordance with established policy & procedure for cases owned, as well as the other ECA team members.

5th Priority - 5%

Supervise the completion of all required KU Training for self and the ECA team, quarterly TREAD review of cases to ensure compliance, attendance & participation in depositions, trials, or small claims court on an as needed basis, support of other tasks and projects as assigned in a timely and complete fashion.

Education/Certification

Bachelor’s degree or equivalent work experience required

Overall Experience

Minimum 4+ years experience within a customer support environment
Minimum 4+ years analytical and administrative support experience in automotive industry
Experience working in a fast-paced dynamic work environment

Directly Related Experience

Knowledge and understanding of automotive lemon laws and administration of the various state specific lemon and title-branding/disclosure law requirements and third party arbitration processes and procedures is required
Minimum of 4 years experience in customer vehicle repurchase claim handling
Supervisor experience is a plus

Skills

Excellent oral, and written communication skills, with ability to present to a wide variety of audiences

Well-organized with analytical and problem solving skills

Demonstrated customer contact skills with ability to address & resolve difficult situations

Well-organized, with ability to multi-task & complete projects as assigned

Proficient with Microsoft Office Suite – Outlook, Excel, PowerPoint

Minimum 50+ wpm typing skills

Competencies

Care for People

Empower People to Act

Chase Excellence, Every Day

Move Further, Together

Dare to Push Boundaries

Pay Range

$74,859.00 - $100,227.00

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Escalated Case Administrator (Irvine, California, US)

Status

Exempt

Summary

The role of the Escalated Case Administrator is to lead the customer service case administration activities. The position works with customers, attorneys, Better Business Bureau (BBB), Attorneys General, and others in resolving customer and vehicle service issues.

The Escalated Case Administrator works in unison with the other members of the accountability team to ensure decisions are made expeditiously and are appropriately determined.

The Escalated Case Administrator is responsible for the accurate and efficient processing of claims, including (but not limited to) claims for or offers of Goodwill assistance, Better Business Bureau directives, Attorney General requests, and reimbursement requests.

The position maintains awareness of state/federal requirements covering vehicle and customer service and other factors that impact the assigned Dealers/States, and provides business guidance to other team members in the correct application of those requirements.

The position is responsible for ensuring appropriate and expeditious disposal of reaquired vehicles.

This position significantly impacts and contributes to the organization through increased owner retention and improved customer/dealer satisfaction. In addition, it provides important product quality data to company management.

Major Responsibilities

1st

Administer and document all customer cases that require processing of customer and vehicle service issues, while following established department procedures. Thorough understanding of Kia’s options in a given circumstance, use independent judgment and negotiation skills to evaluate and determine appropriate ways to resolve customer and vehicle service issues and claims. Make judgments to determine appropriate action within authority level, depending on the facts of a particular case and other factors.

50%

2nd	Negotiate, consolidate, analyze, and respond to BBB and/or state arbitration requests, final repair notices, Motor Vehicle Defect notices, Regional Management requests, and other similar types of requests.	20%
3rd	Request records from field teams to assess and take appropriate action..	15%
4th	Work with management to identify and report Dealer compliance with Service Alert, Techline, and state/federal requirements covering vehicle and customer service to improve the process.	10%
5th	Monitor trends and issues.. Work with Escalated Case Administration Manager to compile information and identify areas of risk and improvement.	5%

Education/Certification

Bachelor’s degree or equivalent work experience required
Management experience preferred

Overall Experience

Automotive industry experience preferred
Minimum 3+ year’s analytical and administrative support experience

Directly Related Experience

Minimum 2 years experience within a customer support environment

Skills

Excellent communication skills required (written and oral)

Minimum 50+ wpm typing skills

Working knowledge of personal computers and Microsoft software.

Well organized, with the ability to complete projects as assigned

Competencies

Care for People

Chase Excellence, Every Day

Dare to Push Boundaries

Empower People to Act

Move Further, Together

Pay Range

$53,236.00 - $68,511.00

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities