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Training & Certification Specialist

Date: May 13, 2022

Location: Irvine, California, US

Company: Kia America, Inc.

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and time off starting at 14 days per year. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

Status

Exempt

Summary

Reporting to the Sr. Training & Certification Manager, the Training & Certification Specialist contributes to the effective business operations of Kia University (KU) by serving as the focal point to assure effective business communications and operational administration between the functional teams within the department. Functional teams supported include Retail Training (Sales, Service, and Parts), Service Technical Training, and Service Information & Equipment. This position also maximizes dealer performance results by providing KU national business support to the Learning and Content Management System (LMS/LCMS/MicroStrategy Reports) for Kia America team members and retailer personnel.

Kia University operational responsibilities include administering and tracking of the department’s purchase requisitions, purchase orders, budget, accruals, expenses, and dealer billing. Other responsibilities include assisting in driving dealer performance by synchronizing the launch, business operational support, and life cycle of the KU programs, products, and services to the national dealer network. Deliverables include training and certification catalog, recognition and certification program guides, product and vehicle resources, business and reporting requirements, user training guides, end user training, and the overall Level 3 national business support.
 

Major Responsibilities

1st - KU Dept Operational Support: Administers and tracks the department’s purchase requisitions, purchase orders, budget, accruals, expenses, and expenses. Ensures the department documentation, compliance, and retention are met to company guidelines. Coordinates and administers the inter-intra department communications, meetings, reports, ad-hoc requests, recovery of cost related goods and services. Performs monthly dealer billing, no-show fees, and ad-hoc reports as needed. (30%)

2nd  - KU Website Business Support: Provides Level 3 national business operational support and life cycle of KU website to national dealer network. Partner with the Digital Technology team to build and manage learning plans and synchronization of course launches. This process includes enforcing business requirements and procedures, frequent troubleshooting and reporting of system issues, documentation and prioritization of requirements, close-loop issue-resolution support, end user training, user guide creation, and vendor onboarding/offboarding. (20%)

3rd - KU Business Reporting: Provides Level 3 support of KU training and certification reporting. Responsibilities include proper documentation of report requirements, business prioritization, data research, data analysis, data recommendations, end user training, user acceptance testing, reporting requirements. Collaborate with cross-functional team to ensure business support and requirements are met including the intricate synchronization of course launches, course requirements, and certification objectives against the annual Kia Retailer Minimum Training & Certification Requirements. (25%)

4th - KU Certification Program: Provides Level 3 operational support for dealer programs. Administers the planning, production, coordination, and timely closeout of each program phase. Responsibilities include administering and monitoring the annual Amazon Redemption process, managing vendor partner and program life cycle. Work with manger to project, drive, and monitor training and certification metrics, ad-hoc reporting, data analysis and recommendations, enforcement of program rules, and development of RIO/ROO analysis. (25%)

Education/Certification

  • Bachelor’s degree or equivalent work experience required.

Overall Experience

  • Minimum 3-5 years administrative operations experience.
  • Minimum 3 years Level 3 reporting and troubleshooting support.
  • Strong emphasis on analytical skills and communications. 

 

Preferred Experience:

  • Automotive operations experience preferred.
  • Experience in a national training / support operations environment a plus. 
  • Experience in learning management system and business reporting.
     

Directly Related Experience

N/A

Skills

PC skills: Windows, Word, Excel, PowerPoint, and Outlook
Enterprise software skills: SAP, AS400, MicroStrategy, CornerStone on Demand
Working knowledge of conducting analytical projects and recommend/present solutions
Working knowledge of budgets and ability to recommend process improvements
Strong organizational skills; must be able to perform independently in a fast-paced, multi-tasking environment

Competencies

Adapting to Change
CHALLENGE - Solving Complex Problems
COLLABORATION - Building and Supporting Teams
CUSTOMER - Serving Customers
Championing Customer Needs
Communicating Effectively
Delivering High Quality Work
Entrepreneurial Thinking
GLOBALITY - Showing Community and Social Responsibility
Managing Resources
PEOPLE - Interacting with People at Different Levels

 

Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.  KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices.  The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

 

Disclaimer:  The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.


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