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Sr. CPO Retail Support Manager

Date: Nov 7, 2022

Location: Irvine, California, US

Company: Kia America, Inc.

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and time off starting at 14 days per year. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.




The CPO Retail Support Manager will report directly to the Director, Fleet and Remarketing and will manage CPO/Branded product programs, contracts and contests (currently with JM&A). This position will also take an active role in CPO monthly incentive budgeting and program building with KMF.

Major Responsibilities


Major Responsibility



Manage JM&A relationship to maximize CPO/Branded Product contract sales and penetration rate, by increasing dealer participation.  Assist in development of field contests, dealer contests and training courses in order to assist regions in attaining objectives. Coordinate ongoing Digital activities with Kia’s National Digital Team.  Communicate Digital results and opportunities to Corporate Staff, Regions and Dealers.  Manage and direct the CPO Retail Support Administrator. Daily Support for Regions.



Manage and enhance Region relationships. Responsibilities include working with regions to increase dealer engagement in CPO and branded contract sales.  Increase dealer interest and participation in CPO and branded products.  Achieve revenue and delivery objectives for CPO and branded products. 




Take the lead in the monthly CPO incentive program budgeting and proposals rollouts.  Work with JM&A, the KMA finance department, KMF (when applicable), and the Regions to ensure successful implementations to achieve program success and the CPO annual sales target.



Work with Endemic’s (Autotrader, Cargurus, Carfax and YouTube) and other approved vendors to maximize value in the current contracts in place. Requires research and recommendations with online advertisement effectiveness and search engine optimization.



  • Bachelor’s degree in Business Administration or similar degree

Overall Experience

  • Minimum of seven (7) years automotive retail, wholesale or  equivalent in new & used retail operations.

Directly Related Experience

  • OEM field experience required
  • Retail CPO and F&I experience is preferred.
  • Vendor relations experience preferred.

Other Requirements:

  • 25% travel as needed.
  • May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays.
  • Perform other duties as assigned.


Proficient with Microsoft Office Suite – Outlook, Excel, PowerPoint
Advanced organizational, planning and negotiating skills.
Project management experience; ability to successfully manage multiple projects simultaneously.
Strong budget planning & management skills
Strong oral and written communication & presentation skills
Advanced analytical skills
Comprehensive interpersonal skills with all levels of management.
Advertising, endemics, and SEO knowledge and understanding


CHALLENGE - Solving Complex Problems
COLLABORATION - Building and Supporting Teams
CUSTOMER - Serving Customers
GLOBALITY - Showing Community and Social Responsibility
PEOPLE - Interacting with People at Different Levels

Pay Range

$95,200.00 - $128,500.00 



Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.  KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices.  The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.


Disclaimer:  The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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