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Process Improvement Intern, Consumer Affairs & Warranty

Date: Mar 12, 2019

Location: Irvine, California, US

Company: KIA Motors America

Need a positive switch in your career? Kia Motors America is one of the world’s fastest growing automotive companies in the US. We are always looking to add smart, talented individuals to the Kia team.

 

At Kia Motors America, innovation and reinvention are at the core of everything we do, and our willingness to challenge conventional thinking has transformed the brand into a recognized industry leader.

 

With an extensive lineup of world class products, Kia continues to grow and mature at a rapid rate. Our Marketing partnerships with the NBA, Super Bowl, Billboard Music Awards and others are raising brand awareness and challenging what people think they know about the Kia brand. Join us as we invite people to discover the “New Kia”.

Status

Non-Exempt

Summary

  • Under direct supervision of Manager, Warranty, analyze the current business databases for Warranty and Consumer Affairs, and develop a formal continuous process improvement program which utilizes data for performance monitoring and problem delineation, and result in projects which enhance and refine department processes and protocols.

Major Responsibilities

 Priority

 Major Responsibility

 %

 1st

Learn about the Warranty and CA business group databases, and establish a data collection plan

 50%

 2nd

Develop and document steps and establish a database for a statistical process improvement program

 30%

 3rd

Pilot the process improvement program with one aspect from both the Warranty and CA

 20%

Education/Certification

  • In progress of Bachelor’s degree with a major than includes coursework in:
    • Data Analytics, Probability, and Statistics
    • Statistical Process Control
    • Multiple Step (8D or similar) Problem Solving Methodology
    • Quality Assurance

Overall Experience

  • Prior internship experience related to Quality Assurance or Process Engineering a plus

  • Analytical or administrative support experience a plus

Directly Related Experience

  • Automotive knowledge or experience a plus

Skills

Working knowledge of personal computers and Microsoft software.

Excellent communication skills required (written and oral)

Analytical and Critical Thinking

Well organized, with the ability to complete projects as assigned

Competencies

Challenge

Collaboration

Customer

Globality

People

Adapting to Change

Championing Customer Needs

Communicating Effectively

Delivering High Quality Work

Entrepreneurial Thinking

Managing Resources

 

Equal Employment Opportunities

KMA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.  KMA complies with applicable law governing non-discrimination in employment in every location in which KMA has offices.  The KMA EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

Disclaimer:  The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.


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