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Business Systems Manager

Date: Jun 9, 2021

Location: Irvine, California, US

Company: Kia America, Inc.

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and time off starting at 14 days per year. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.




Under the direction of Digital Technology Management, the Business Systems Manager is responsible for the daily operations of Kia America, Inc (KUS) business-to-business (B2B) enterprise systems including employee, dealer and consumer facing systems. Solves business problems by analyzing requirements; designing computer programs; recommending system controls and protocols.


The Business Systems Manager works closely with various business units and IT service providers to devise optimal solutions for various short-term and long-term enhancements, bug fixes, implement changes, and functional requirements to technical specifications. This position will also provide valuable insights for optimizing user experiences, leveraging best enterprise system practices, creating program governance, and guiding stakeholders through program innovation strategy, risk analysis, and systems integration.   


This position provides operational and functional administration of the enterprise systems to leverage efficiencies between systems and processes to support the evolving business needs of KUS and retailer network. This role will be responsible for the development and delivery of business requirements, solution scope, testing, training, business support, key performance indicators and data analysis for continuous process improvements.

Major Responsibilities

Priority Major Responsibility %
1st Manage B2B enterprise systems and projects in support of company’s short-term and long-term business strategy. Works with key business and IT stakeholders in implementing systems solutions and integrating best practices into technology platform. Ensures overall health of the enterprise system to best support business priorities, internal and external stakeholders, and provides Level 2 systems support. 30%
2nd Manage business requirements analysis within the context of internal and external facing systems and content management systems; Assists in the development of best practices to improve business processes, system solutions, business intelligence, workflow, and process flow diagrams. 25%
3rd Defines project requirements and support business users throughout the project life cycle including scope definition, design review and User Acceptance Testing. Monitors project progress, resolve project issues, publish progress reports and recommending actions to remediate risks. 25%
4th Oversee the life cycle of changes to business systems and maintain detailed documentation. Performs adhoc data analysis and create reports for business users.  20%



  • Bachelor’s degree or comparative experience with emphasis on automotive systems required
  • Advanced degree and/or certification(s) in Business Analysis, Project Management, Information Technology or Digital Transformation

Overall Experience

  • 8 years of Business Systems Analysis experience and at least 4 years of systems management experience in technology such as ERP, Relational Database Systems (RDBMS), Web Services, Learning Management Systems, etc.
  • 4+ years of experience in Project Life Cycle Mgmt. and Systems Development Life Cycle
  • Experienced in working as a techno-functional leader handling multiple stakeholders
  • Experience with enterprise systems built on .Net, SAP, J2EE , SharePoint platforms
  • Experience in supporting dealer and consumer facing systems
  • Experience with cloud-based Content Management platforms such as Adobe Experience Manager, HTML5, Articulate, and AICC/SCORM packages
  • Experience with ERP systems such as SAP, AS400 as a business systems analyst specifically configuration management, issue resolution, reports generation and third-party application interface setup

Directly Related Experience


  • Must be proactive, self-motivated, and lead team to multiple concurrent solutions.


Ability to assess systems support operations and lead process improvement.
Ability to manage external vendors in the development and delivery of related products, programs, and services.
Customer Service
High level organizational, planning and analytical skills
Outstanding organizational skills, as well as strong verbal and written communication skills


Adapting to Change
Championing Customer Needs
Communicating Effectively
Delivering High Quality Work
Entrepreneurial Thinking
Managing Resources
Developing Talent
Driving Continuous Improvement
Inspiring and Motivating Others
Managing Risk
Setting a Strategic Vision



Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.  KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices.  The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.


Disclaimer:  The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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